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Client Service Representative

Clarity Client Care Representative

Job Description

The Debt Settlement Client Care Representative will be a friendly, optimistic and empathetic adviser to clients in our debt settlement program, committed to providing an outstanding customer experience. Our representatives should be a master at problem solving, have a high emotional IQ and extremely reliable.

Responsibilities

  • Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
  • Perform data entry – Track and updates to customer accounts via CRM
  • Accurately maintain records by thoroughly updating client account information
  • Daily management of the Customer Service Request queue
  • Follow up and research all email inquiries
  • Follow up, as needed, on pending requests
  • Research and resolve customer complaints
  • Resolve product or service issues by clarifying the customer’s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
  • Maintain financial accounts by processing client adjustments as needed
  • Contribute to team effort by accomplishing related results as needed

Requirements

  • Fluent English speaking & writing
  • Fluent in Spanish is a plus
  • Must have a basic understanding of consumer debt.
  • Debt Settlement or Financial Services Industry experience preferred.
  • Preferred 1-2 years of prior experience in a high-volume call center
  • Candidates must be optimistic, empathetic and compassionate
  • Committed to providing a world-class service experience
  • Strong ability to perform basic math
  • Proficient in MS Office
  • Strong ability to multi-task and solve problems
  • Strong ability to asses and de-escalate intense situations
  • Enthusiastic and dynamic personality with high motivation
  • Strong and clear communication skills
  • Excellent attention to detail and follow-up
  • Strong problem-solving ability
  • Ability to work methodically in a fast-paced, high-energy environment
  • Exhibit a high degree of initiative and independence
  • Pay close attention to detail and apply policies and procedures
  • Ability to type 40+ words per minute with 90% accuracy is a plus

The above mentioned is intended to be an overview/summary and not an exact list of job duties and requirements.

Schedule:

  • 8-hour shift
  • Monday to Friday
  • Weekend availability
  • 4:00PM – 4:00AM

Ability to commute/relocate:

  • Location: Amman, Jordan

Work Location: In office

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