Senior Customer Relations Executive

31 يناير، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

UAE National-Senior Customer Relations Executive | Hertz | Sales & Customer Management | Abu Dhabi

Overview of the role:

To be responsible to provide a central point of contact between HERTZ and the customer for after sales activities and to develop and build long term business relationships. To ensure high level of customer service in line with company policy, procedures & standards.

What you will do:

Demonstrates commitment to Customer Satisfaction.
Ensure that the standard as set from the Al Fustian Way Behaviours are met and exceeded.
Local Concern: Mediates between the customer and the company regarding local concerns such as Corporate Rental Extension, Direct Complaints from customers, Interdepartmental Coordination, Rental Refund bank transfers and AFSS reconciliation
Inbound Concern: Liaises with Hertz International about in-bound customer complaints, queries on service invoices, rates and other relevant matters
Creating monthly local purchase order in SAP for general administrative requests and rental operations expenses. Verify invoices and submit to finance for payments and settlement.
Ensures that wrongly charged and subsequently closed rental contracts both local and pre-paid rentals are attended and rectified. Processes refund those over-paid rentals and with disputes.
Provide all justification to support the charges following Hertz rental terms and conditions. Ensure that all cases are responded in accordance to Bank policy to avoid chargeback. . Negotiate to NI bank matters relating to Bank Facilities (POS machines, Imprints etc.) and Procedures (Security Blockings, Refunds etc.).
Projects: Involvement in implementation of Rental Related projects such as Leasepro upgrade, reintroducing Firefly, Credit Card automation and Payment Gateway.

المهارات

Required Skills to be successfu:

PC literate, Superior MS Office Skills,
Previous Car Rental experience and working with carpro system will be an advantage
Self Starter, ability to work independently with tight timelines, Organizational skills, team player and
reliable. Has a good command of both written and spoken English

What equips you for the role: