Senior Coordinator – Customer Analytics and Operations Excellence

Senior Coordinator – Customer Analytics and Operations Excellence

الوصف الوظيفي

• Develop workflow design and templates to create database for customer analytics on platforms like Qualtrics/QuestionPro/MS form.
• Design Balances Score cards and associated KPIs for assigned assets and develop monthly tracking of dashboards for review.
• Produce visual charts and dashboards for the in-house data to create actionable highlights.
• Track monthly/quarterly/yearly performance of key customer/BSC KPIs and their trends for assigned assets of Dubai Holding Entertainment.
• Manage various customer feedback channels and overall process to identify customer concerns, assign feedback, initiate corrective & preventive actions by execution functions, summarize results and highlight likely insights for the top management.
• Improve the data accuracy in data warehouse by understanding the missing data elements and execute corrective plan to enhance the data streamline.

المهارات

key requirements experience in:

1. Qualtrics
2. Balanced Scorecard BSC

Desirable requirements:

· Six Sigma Green Belt

Balanced Scorecard certification or deployment experience

Essential requirements:

· 5 to7 years’ experience in Managing customer related processes using digital analytics platforms.

· Graduate with hospitality or service industry experience.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

الإنتاج الإعلامي

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

الإدارة

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

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