Programme Associate (Accountability to Affected Populations) G6

JOB PURPOSE

In particular, under the direct supervision of the AAP Officer, the AAP Programme Associate will focus on promoting AAP / CE approaches across programmes, supporting the Communication with Communities (CwC) campaigns, conducting CE initiatives jointly with Field Offices, and acting as AAP Unit’s primary focal point for case management.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Provide AAP / CE technical support in the implementation of WFP's activities in Jordan, with a focus on ensuring that the needs and preferences of affected populations are taken into account.

2. Work in close collaboration with relevant WFP Units, as well as with external partners, to promote AAP in all aspects of WFP's work.

3. Support the AAP Officer in building knowledge on AAP and do-no-harm principles through conducting different types of AAP trainings for CFM staff, field monitors and programme staff as well as Cooperating Partners.

4. Ensure AAP aspects are taken into consideration during assessment, planning, implementation and monitoring in all CO activities and programmes.

5. Conduct regular consultations and engagement activities with affected populations on WFP's areas of operation.

6. Support in preparing thematic and/or operational sensitization plan and drafting all communications with communities’ materials for affected populations.

7. Assist in the collection, analysis and use of data and information on affected populations to inform decision-making and program design.

8. Document the results, lessons learnt, best practices of AAP, CFM and CE in an effort to improve WFP Jordan’s learning process and knowledge capitalization.

9. Act as primary focal point for case management for all the CFM tickets reaching WFP and ensure a timely and effective resolution within pre-defined timeframes.

10. Coordinate with relevant WFP staff and Cooperating Partners on issues related to case management, CwC and CE.

11. Manage WFP Jordan Country office’s Facebook page in coordination with the Communication Unit.

• 12. Perform other related duties as required.

Skills

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Experience:

• At least 6 years in relevant working experience

• Desired experience on programme support (CFM, AAP) in a humanitarian organization and operational implementation.

• Experience with communication with communities, handling complaints, identifying issues, and passing issues on to third parties to resolve as part of a complaints feedback mechanism, would be a plus.

Language: Fluency in oral and written communication in Arabic and intermediate level in English.

KNOWLEDGE & SKILLS

• Proficiency in Windows, MS Office (Word, Excel, PowerPoint, Outlook).

• General knowledge of WFP’s mandate, activities and AAP policies.

• Knowledge of work routines and methods in order to complete processes under minimal supervision.

• Ability to work independent and take initiative

• Experience working with refugees.

• Excellent communication skills

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.

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