Head of Operations

Head of Operations

الوصف الوظيفي

Head of Operations – Fleet Management | Hertz | Logistics and Supply Chain | Dubai

Overview of the role:

• To establish the strategic approach of the Managed Transportation division,
• set and enforce ethical standards for employees and clients, set budgets, develop products, capture market share, provide development framework for associates.
• Overseeing all aspects of department operations to ensure they are functioning properly, ensure customer retention with focus on continuous improvement.

What you will do:

• Revenue: Achieve the overall revenue target for the Long Term Driven Services across UAE.
• Utilisation: Ensure adequate resources (drivers and vehicles) are available as per set KPI’s agreed with clients. Maximize resource utilisation to improve gross and net margin.
• Client retention: must ensure contract SLAs are met and contracts are given best change towards renewal
• Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning
• Emiratization: Recruitment, Training, development, and retention of Emiratis in the area of operation.
• Quality, Standards, Security, Policies and Procedures: Must ensure proper control over cash, fleet and assets. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
• Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower costs.
• The Head of Operations (Key Accounts) is responsible for the daily operations of the department, leadership, communication, and ad-hoc operational problem solving. He plans, organizes, and coordinates the work of the department to ensure that goals and objectives are met.
• The Department Head also develops and implements policies and procedures and monitors departmental performance. He represents the department to other departments and to external stakeholders, contracts relationship.
• He must understand and communicate the vision, mission, values, goals, and strategy of the company.
• Develop long-term goals and objectives for the department that are aligned with the organizational strategy.
• Build up an environment that supports and encourages employee engagement, creativity, innovation, and service excellence.
• Manage the budget for the department, ensuring efficient and effective use of resources are utilized.
• Plan, direct, and coordinate the work of employees in the department, set priorities and assign tasks.
• Monitor departmental performance against established goals and objectives, taking corrective action as necessary (Business Continuity Plan)
• Evaluate employee performance and provide feedback, coaching, and mentoring to promote professional development
• Handle employee relations issues in a fair and consistent manner, in accordance with company policy and government regulations.
• Serve as a liaison between the department and other departments within the organization.
• Represent the department at meetings and events, both internally and externally.
• Continue to stay up to date on industry trends and developments, digitalization, paper free, and ensure that the department is using best practices.

المهارات

This role will have autonomy for the UAE MT market, whilst reporting to General Manager – Operations. Creation of a stable operational model & the attainment of fleet & revenue growth is key to this role.

Required Skills to be successful:

– Good problem solving, critical thinking and decision-making skills

– Excellent written, verbal communication, including presentation skills

– Previous relevant experience working in a Captive Finance and leasing company, preferably in the automotive sector.

– Expertise and insight in the UAE Auto Finance Market, UAE leasing and transport industry preferred but not essential.

What equips you for the role:

– University Bachelor degree required

– Qualifications on Project Management (traditional or agile) will be advantageous.

Minimum Experience and Knowledge:

– 5+ years at a Senior Management level within a Fleet management and / or Leasing Company

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

المحاسبة

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

الإدارة

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

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