Beirut – Supply Chain (Retail) Officer | NOA |
Qualified women and people with physical impairments are strongly encouraged to apply.
WFP celebrates and embraces diversity.
It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
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JOB TITLE: |
Supply Chain (Retail) Officer |
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TYPE OF CONTRACT: |
Fixed-Term (FT) |
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GRADE: |
National Professional Officer (NOA) |
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DUTY STATION (City, Country): |
Beirut, Lebanon |
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DURATION: |
One (1) year with possibility of extension |
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NUMBER OF POSITION: |
One (1) |
ABOUT WFP
Assisting more than 130 million people in 123 countries and territories each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies partnering with governments, and providing common services that allow the entire humanitarian community to save lives in emergencies and build the resilience of food insecure people and communities.
As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.
WFP Lebanon provides humanitarian assistance to nearly 1.1 million vulnerable persons, in the form of unrestricted assistance in-kind and cash-based transfers. WFP Lebanon also provides food assistance in the form of snack and fresh food to school aged students and their families. This support is designed to improve the students’ health and make them and their families more motivated to pursue the children’s right to education.
To know more about WFP’s mission, please check the below video:
https://www.facebook.com/WorldFoodProgramme/videos/10154930622760178
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
This job is located at the WFP Beirut Country Office, Lebanon. The purpose of this role is to ensure WFP maintains a network of contracted retailers meeting WFP standards to ensure the successful implementation of the Food E-card Programme. Incumbent at this grade level is typically “contributor” and works closely with a more experienced professional staff member. He/She carries out analytical work and comes up with recommendations on supply chain related matters.
ACCOUNTABILITIES/RESPONSIBILITIES (not all inclusive):
Under the direct supervision of the Head of Retail or his/her delegate, the incumbent will be responsible for the following key duties:
Manage full end-to-end contracting process of Retailers to serve beneficiaries receiving Food E-cards
- Assessing & processing of new contracts
- Conduct full procurement process of retailers including assessing & issuing of contracts.
- Ensure all contracts are issued and meeting full requirements (legally registered, etc.)
- Liaise with bank to ensure all retailers have a bank account.
- Continue to update and optimize the procurement process – updating criteria for retailers and/or geographical location based on context.
- Onboarding new retailers to WFP and hosting regular touch points with key stakeholders (chains, etc.)
- Ongoing performance management
- Triangulate information from all data sources (Monitoring visits, FO feedback, data analysis, beneficiaries’ complaints, etc.) to recommend actions to Shop Management Group (SMG)
- Lead the Shop Management Group (SMG) meeting comprising of key stakeholders (DCD, Head of Emergency Response, Head of VAM, etc.) to discuss and issue sanctions for retailers during contract period.
- Issue sanctions to retailers (warning letters) and conduct follow-up actions as required (field visits or other actions)
- Coordinate with M&E team & Field Offices list of retailers for additional follow-up.
- Ongoing optimization of performance management process – updating sanctions, SOPs, processes, to ensure that retailer performance management is consistent and effectively applied across all FOs.
Work with external partners to enable Food E-card Programme to be effective:
- Negotiate with the bank to ensure mutually beneficial solutions for bank / retailer (rates, commissions, etc.) to ensure smooth operations.
- Work with UNHCR & Outreach Volunteers to ensure that all beneficiary feedback is incorporated into Retailer contract management.
- Resolve any issues that arise from operations (redemption issues, etc.)
- Liaise with the Financial Service Provider (FSP) to ensure bank accounts are opened and maintained for WFP contracted retailers.
Work cross-functionally across WFP to input into programmatic decisions:
- Present retail insights to CBT working group to ensure that all units have appropriate information for decision making.
- Work closely with Programme team to ensure any adjustments to Food E-card programme can be implemented (scale-up, moving of beneficiaries to another region, etc.)
- Work with M&E team to ensure ongoing updates to Retailer Monitoring processes.
Manage beneficiaries’ feedback and complaints as it relates to WFP’s contracted retailers.
- Supervise the efficient and timely execution of the feedback and complaints mechanisms for beneficiaries at retail shops including coordination with FOs for follow-up.
- Conduct monthly or quarterly complaints analysis to discover patterns in order to improve beneficiaries experience and take immediate actions on urgent issues.
- Train call centre agents on how to best respond to retail inquiries and resolve more complaints at first resolution.
- Partner with Protection unit to ensure that all processes related to the WFP call centre and Retailer inquiries are optimized.
Team Management
- Manage a team to ensure effective delivery of contract management.
- Coach and motivate team members.
- Perform other duties as required.
WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR
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Leads by Example with Integrity |
Upholds WFP values, principles, and standards Demonstrates and encourages others to uphold the WFP values, principles and standards |
Respects others and values diversity Values diversity using respectful and inclusive language, and encourages others to do the same |
Stays focused and calm under pressure Stays focused and calm when under pressure and encourages others to do the same |
Demonstrates humility and a willingness to learn Shows humility and a willingness to learn and share knowledge, frequently seeking and acting on feedback, and taking up opportunities to develop |
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Drives Results and Delivers on Commitments |
Delivers results for maximum impact Holds self and/or others accountable for the delivery of results |
Delegates appropriately Delivers results against delegated tasks and seeks guidance and support where needed |
Adapts readily to change Responds readily to change adjusting work as needed |
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Fosters Inclusive and Collaborative |
Is inclusive and collaborative Promotes inclusive teamwork and psychological safety by sharing ideas and openly raising issues |
Gives timely and constructive feedback Supports development for others by giving timely and constructive feedback |
Builds and shares new perspectives Listens attentively to others to capture, learn, build and share new perspectives |
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Applies Strategic Thinking |
Communicates and fulfils WFP’s vision Fulfils WFP’s vision and is able to explain how their objectives support the vision |
Embraces curiosity and new ways of doing things Demonstrates curiosity, and proposes new ways of doing things when relevant |
Analyses and evaluates data Gathers data and shares knowledge to inform team decision making |
Considers the impact of decisions Implements decisions and asks questions to understand the impact for wider objectives |
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Builds and Maintains Sustainable Partnerships |
Builds partnerships Builds partnerships by seeking out opportunities to work with others |
Collaborates to deliver common objectives Collaborates with partners by sharing information and working together to deliver common goals |
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QUALIFICATIONS & EXPERIENCE REQUIRED:
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Education: |
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Experience: |
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Technical Knowledge & Skills: |
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Languages: |
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DEADLINE FOR APPLICATIONS
09 February 2023
Ref.: VA 366431
Kindly note the only documents you need to submit at this time are your CV and Cover Letter. Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time.
For candidates who experience problems accessing WFP E-recruitment platform and need accommodations in applying, please contact [email protected] mentioning the VA number in the subject line.
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
