Hire Desk Controller/Customer Service ( Saudi National ) – Dammam

9 سبتمبر، 2022

0 21 دقيقة واحدة

الوصف الوظيفي

Plant hire desk controllers are responsible for arranging plant, tool and machinery hire to customers and construction companies. As a plant hire desk controller, you'll be expected to have excellent customer services skills and develop professional relationships with clients.

Responsibilities include: –

Successfully convert hire enquiries into hire orders and achieve above minimum process to maximise revenue targets.
Using your product knowledge, you will provide the customer with the best option for hire.
Deal with customer enquiries in a professional and polite manner.
Ensure the accuracy of orders entered onto the internal system to minimise disputes.
Build strong and helpful relationships with colleagues in other depots/departments.
Co-ordinate with the local depot operations teams to fulfil customer requirements.
Ensure compliance to all internal processes.
To run daily reports to ensure data accuracy across our fleet record.
To own and escalate strict timescales around our repair, inspection, and collection timescales across our specialist kit.
Taking hire enquiries via telephone, email, and our online ordering system and processing them on to our hire system
Checking availability of machines and ensuring that order statuses are always up to date on our systems
Coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites

المهارات

Qualification and Experience Requirements

Previous experience in a telephone-based customer service role is essential.
Demonstrable negotiation and influencing skills.
Strong organisational skills with the ability to multitask and prioritise deadlines.
Good knowledge of MS Office including Word and Excel.
Saudi National