Tier 2 Technical Trainer

24 يناير، 2023

0 4 2 دقائق

الوصف الوظيفي

Tier 2 Technical Trainer | Automotive | UAE

About the Role

We are seeking a highly capable and motivated Technical Training Consultant for our Automotive division to play an active part in a team of dedicated trainers in developing competent productive associates by way of assessments, on the job development activities and coaching, supported with engaging training programs as required by Al-Futtaim Automotive Group, underpinned by the respective Brand standards. The role will cover training needs analysis, design, development, planning, curriculum design and implementation of technical training programs utilizing a blended learning approach, including impact measurement. Activities will include, Digital Material development, Video Recording, Face to Face Training Delivery assessments and on-site support and coaching.

Job Duties

Ensure all training material is up to date and in line with modern repair methods and technology
Responsible for delivering and supporting all components of associate progress through to certification
Arranging and conducting competency testing and assessments
Developing and updating training programmes and material
Reporting learner attendance, results, and any issues, with emphasis on protecting learner & customer data
Actively promote equal opportunities and diversity in accordance to company policy avoiding discrimination
Facilitate training needs analysis of retail market, advise according to market trends and distributor guidelines
Ensure compliance with management activities through one on ones and monitoring of daily distributor activities
Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required
Participate and execute adherence to company and distributor policy and procedure compliance
Ensure the successful implementation of distributor technical training, fix it right activities, value chain and distributor fundamentals training activities
Monitor, review and implement occupational health and safety, operational standards, technical support training activities
Conduct on-going dealer visits to identify individual training requirements, network support and complete post course follow up evaluations
Support all branches with training in relation to technical support in terms of campaigns, service schedules and equipment audits
Support new model launch activities and external company training by way of material development with the support of the technical training team subsequent delivery

المهارات

Minimum Qualifications and Knowledge:

High level of proficiency in both written and Spoken English, (additional languages advantageous)
High level of proficiency with digital learning platforms & material / video editing software
Driving License

A High-Level Qualification in:

Technical area applicable to the technical discipline (Passenger Cars)
Adult learning or training and assessment certificate or equivalent

Minimum Experience:

Min of 2 years of Technical Training or Coaching role
Min of 5 years of Automotive Industry Experience
Proficient to Master Technician Level or industry equivalent
Customer Facing Role Experience is an advantage
Assessment qualification is preferred
Ability to demonstrate modern vehicle diagnostic and repair methods?

Job-Specific Skills:

Ability to train and coach, build relationships and utilize skills appropriately
Ability to provide outstanding customer service
Ability to manage own schedule and adjust priorities and structure time in a fast-paced environment
Ability to maintain strong, accurate administration skills
Ability to communicate in a clear, concise manner and listen attentively to understand and then be understood
PC Literate, proficient in Microsoft Office programs and video authoring and editing software
Ability to develop tailored training materials to suit the local market