Call Center Agent
Call Center Agent
الوصف الوظيفي
Responsibilities
•Receive all incoming calls, greet callers and route calls to appropriate personnel in a timely and efficient manner
•Take note of messages from external callers in case the concerned employee is not available and ensure that the message is delivered
•Ensure that all phone lines are working properly and report malfunctions to Head Office and alert phone technicians for rectification
•Assist colleagues and foster an environment of teamwork and collaboration
•Make requisite attempts to handle customer complaints in a prompt and effective manner as per company policies and escalate cases to his/her superior if required
الوصف الوظيفي
المهارات
Educational Qualifications
Education Degree: Secondary
Major: Any Discipline
Experience
Years of Experience: 2 – 4 Years
Field of Experience: Previous experience as call center agent or receptionist
Skills
•Fluency in English & Arabic.
•High communication and negotiation skills
•Customer Focused.
•PC proficiency in MS applications.
Other Requirements
Gender : Any
Age : 20 – 40 Years
Preferred Language : Arabic, English
Duty Shift / Timings : One Shift / 8:00 am to 5:00 pm
Salary & Benefits
Salary : Attractive Salary
Other Benefits : NA
Job Remarks
No of Vacancies: 2
Job Country : Kuwait
Nationality: Kuwait
Career Level: Mid-Career
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- المحاسبة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 2
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- متوسط الخبرة
- عدد سنوات الخبرة
- الحد الأدنى: 2 الحد الأقصى: 4
- الجنسية
- الكويت
- العمر
- الحد الأدنى: 20 الحد الأقصى: 40
