مدير مركز الإتصال

24 يناير، 2023

0 1 دقيقة واحدة

مدير مركز الإتصال

الوصف الوظيفي

Working as link between management and call center staff

Working closely with all departments to improve patient services provider in the hospital..

2.3 Managing the cost quality and deliver of the best patience service

2.4 Supervising the call center unit daily.

2.5 Working effective for ensuring value for money and quality of service to patient.

2.6 Managing professionals of call center supervisor and call center staff

2.7 Solving any problems complains that may arise.

2.8 Training and developing customer service skills to call center staff

2.9 Collecting the information, analyzing and using it to the plan.

2.10 Staff recruitment and appraisal of call center staffs

2.1 Assisting supervisors, call center staffs to ensure that patient’s issues are solved.

2.2 Implementing new directives and policies regarding customer services and customer satisfaction.

2.3 Ensure implementing f all new directives and policies by call center supervisor and call center staff.

2.4 Dialing with more complex customer inquiries.

2.5 Planning and implementing important changes to improving services delivery.

2.6 Writing reports, attending meeting .and delivering presentation for call center supervisor and call center agent.

2.7 Attending committee meeting and representing the opinions of teams and departments.

2.8 Liaising closely with marketing and all patients to ensure that patients are receive the highest standards of services.

2.9 Assisting Call center supervisor and call center staff and patients provides regarding patients issues that they unable to resolve

2.10 Uphold patient confidentiality at all times.

Essential: Excellent in interpersonal communication and negotiating skills.

Working experience in a healthcare facility desirabl

24 يناير، 2023

0 1 دقيقة واحدة