وظائف تنقيب الاردنوظائف في الاردن
Information Technology Help Desk
Location: Amman, Jordan
years of experience 1-3
a service desk analyst do daily
- Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
- Resolving technical issues quickly and efficiently
- Installing and configuring necessary software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Ensuring optimal network performance
- Performing system updates, tests, and maintenance to avoid service interruptions
- Monitoring and reporting service desk tickets
- Analyzing IT incident reports and questions to identify any trends to make recommendations for changes and to prevent future problems
- Producing user manuals and guidance for end-users
- Certification:
- Bachelor of Information Technology
- Bachelor of Computer Systems
- Bachelor of Computer Science
- or equivalent
- preferred certifications:
- HDI Support Center Analyst (SCA)
- Network Computer Technician (NCT)
- Essential skills:
- Technical and system expertise (networking, active directory, DNS)
- Computer skills
- Customer support
- Problem-solving and troubleshooting abilities
- Communication
- Time management
- Teamwork and collaboration
If you are interested kindly send your CV on [اضغط هنا لمشاهدة البريد اﻹلكتروني] mentioning Job title in mail subject.
