Rotoflow™ – Aftermarket Machinery Engineer

19 يناير، 2023

0 1 3 دقائق

الوصف الوظيفي

Rotoflow™ – Aftermarket Machinery Engineer – Field Service Team

POSITION SUMMARY

Rotoflow™, An Air Products Business, is a full-service turbomachinery OEM – providing a wide-range of new equipment solutions and aftermarket services to our customers globally in market segments such as industrial gases, petrochemicals, and hydrocarbons. Worldwide aftermarket services are provided from regional service centers for all types of rotating OEM and non-OEM equipment. information. Experience More. Together.

We are seeking an Aftermarket Machinery Engineer – Field Service, responsible for providing remote and on-site technical engineering leadership and support for field service of all types of turbomachinery. The successful candidate will enjoy:

Being part of and helping develop and grow a world-class service and machinery business from its initiation and seeing the results of candidate’s direct efforts
Working closely with highly experienced, motivated team of professionals to apply expertise and broaden experience in all aspects of turbomachinery
Having the ability to influence existing product designs and new design best practices by providing valuable aftermarket feedback to the new product group
Being part of an engineering and service organization; giving the candidate the ability to apply and learn about theoretical machinery design and its practical, hands-on applications
Interfacing with regional support facilities and Air Products staff located in Europe, Middle-East, Africa, Asia, and the Americas

DETAILED RESPONSIBILITIES

Provide remote technical troubleshooting for Rotoflow customers to successfully resolve operational problems or provide a pathway for technical escalation
Provide remote technical support for Rotoflow Field Service personnel when required
Travel to customer sites when engineering troubleshooting, diagnostics, or investigation is required, such as complex commissioning and startup of new products, warranty or failure investigations requiring in-depth Root Cause Analysis, detailed mechanical and aerodynamic performance assessments including measurements and plant data monitoring, or other field support activities. General expectation for travel is around 25%, however, this can vary and will involve planned and unplanned activities
Lead and facilitate Root Cause Analysis efforts, working with other stakeholders to establish robust cause and effect diagrams, gathering evidence and fact-based information to help narrow down causal paths, and use good judgment to identify corrective and preventive actions, and to help drive those actions in collaboration with technical and commercial stakeholders. Develop technical reports and summaries for customers and help customers understand findings and recommendations
Act as RCA subject matter expert, to provide guidance and advice on RCA’s to other teams within Rotoflow, including those directly supporting customer repairs in facilities. Develop and enhance RCA methodologies that are agile and well defined to apply appropriate level of effort for different support needs (simple repair inspection recommendations through the most complex failure investigations)
Own fleet reliability information and technical feedback received from field support activities, as well as information garnered from customer repairs. Collate and analyze information specific to customer assets but also across the fleet to feed and identify opportunities for reliability or upgrade opportunities both for external and internal customers. Help develop robust reliability database. Drive regular touchpoints with commercial teams and internal stakeholders such as product owners to allow for effective and efficient transfer of product and technical knowledge, and maintain visibility of efforts stemming from that feedback
Help Field Service Manager maintain and report out key metrics around technical troubleshooting, field support, and RCA’s
When needed, travel to Rotoflow service centers to provide direct support of repairs and upgrades, either in support of investigations, or as a flex resource supporting repairs if required
Working with the Field Services Global Functional Owner and Field Service Manager, help develop procedures, processes, and standards for servicing a variety of turbomachinery products in the field, and develop appropriate training modules for the field service team
Support the proposal team in developing and reviewing technical scope and cost for repairs and field services
Help ensure individuals supporting field activities are qualified, provide training and helping create training programs and efforts as necessary
Support continuous improvement efforts focused on improving reliability and customer value,
Demonstrate exceptional responsiveness and work ethic in supporting customers to meet deadlines and expectations

المهارات

QUALIFICATIONS

BSME, MSME or related technical degree
Five or more years of experience with turbomachinery or related technologies
Methodical, data and fact driven decision making approach
Experience leading RCA’s and detailed understanding of methodologies and how to facilitate
Detailed engineering experience with all types of rotating and reciprocating equipment
Detailed, knowledge of turbomachinery, accessory systems, and related technologies
Thorough understanding of how equipment is assembled, operated, and maintained
Understanding of general machinery commissioning, troubleshooting, and servicing best practices
Understanding of control systems and instrumentation for successful commissioning and troubleshooting turbomachinery
Flexibility, agility, and desire to take on new responsibilities as needed
Excellent attention to detail, organization, and self-motivation, and passion to creatively solve customer problems
Excellent communication and documentation skills
Willingness to collaborate openly with a diverse group of internal and external customers
Ability to efficiently prioritize many tasks, adapt to changing priorities and escalate resource gaps to management
Excellent problem-solving and decision-making skills; including an understanding of when to escalate both technical and administrative decisions
Ability to create an environment of trust and consistently exhibit a positive attitude