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Medical Call Center Supervisor
Medical Call Center Supervisor
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Medical Call Center Supervisor
tebcan.com a leading company working in digital health is looking to recruit “Medical Call Center Supervisor”
Responsibilities:
- Maintain a positive, empathetic and professional attitude toward patients at all times.
- Keeping records of patients’ reservations, comments and complaints.
- Supervise & coordinate training process for new employees.
- Distribute daily tasks for officers.
- Quality control & employee evaluation.
- Daily follow up with staff.
- Handle doctor / patient issues.
- Make sure employees are following company’s guidelines throughout the call & social media replies.
- Monitor employees’ working hours.
- Ability to work in different time shifts.
- Holds a Bachelor’s degree in BA / Marketing or any related field.
- 5 years experience in the same field.
- Presentable and able to communicate with patients.
- Preferably to has a medical background.
Requirements:
•Â Amman resident.
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Skills Needed:
- High teamwork skills
- Persuasion skills
- Excellent communication and training skills.
- Listening capacity
- Problem solving & Flexibility
- Self-control
- Empathy
- Stress management
Qualified candidates can send their CVs to [اضغط هنا لمشاهدة البريد اﻹلكتروني] with “Call Center Supervisor” in the subject.
