Operations Specialist

18 يناير، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

Operations Coordinator /Specialist

Looking for a practical, hands-on role that gives you the opportunity to scale a brand in a new market?

Helpling is the leading online platform to book cleaning & household services. Via our App/website customers can easily book home cleaners within 60 seconds.

Helpling is a Rocket Internet backed venture, currently active in more than 200 cities in eleven countries around the globe, where we serve millions of customers.

Launched in 2015 in Dubai, and we are looking for a passionate and capable Operations Coordinator / specialist to oversee our business operations in the UAE.

Responsibilities will include (but are not limited to):

Assign customers’ orders to partners and cleaners according to our prioritization criteria
Effectively manage and improve daily operations to reach company goals by setting up new processes and revamping current ones
Update daily trackers
Work closely with partners to coordinate all bookings and ensure they are assigned to highly rated cleaners
Handle customer complaints with partners
Manage partners’ cleaners schedule and quality
Provide training to partners
Work with vendors to manage daily cash flows
Daily KPI reporting

المهارات

Requirements

To be successful in this role you will possess the following:

2-3 years of working experience, work experience in a similar role within a start-up would be a plus
Degree qualified
An entrepreneurial spirit – passionate about the start-up scene and ready to roll up your sleeves to build the next success story!
Highly organized and detail oriented
Strong analytical and Excel skills
Experience working with cross functional teams
Fluency in English must

In return, we offer you

A challenging, fast-paced and collaborative environment
The chance to make this role your own and develop your skills to bring out the successful entrepreneur within!

Join us to build the next success story of the Middle East!

Location: Dubai, U.A.E.

If this sounds like you then we’d love to hear from you!

Please note that only successful applicants will be contacted.