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Handle the branch opening by turning on the required lights and equipment, evaluating the branch's cleanliness resolving pending tasks and any outstanding tasks, and ensuring that all financial-related concerns are resolved.
Confirm all reservations for the day, especially receiving and verifying clients' reservations.
Work directly with the Social Media Officer to take the required actions with received messages.
Issue the Release of Liability for clients whenever needed.
Manage the cash registrations and issue the required bills.
Match all the bills issued with the copies received from the Game Masters at the closing time.
Check email for any duties that have been assigned.
Informe Game Masters/Actors of the selected games of the day.
Receive feedback from the clients related to their experience within the center.
Issue certificates for winning teams.
Assist the Social Media Officers by taking pictures for the teams.
Make sure all devices are charged before closing to be ready for the following day and make sure the lights are switched off.
Manage clients’ inquiries regarding birthday events specifically and follow up till the deal is closed.
Other related tasks as assigned by the Branch Manager or the Operations Manager.
Qualifications
Ability to provide customer support in a prompt, friendly, and timely manner.
