وظائف أفريقياوظائف بيت أفريقيا
Mobile Sales Applications Analyst
Mobile Sales Applications Analyst
الوصف الوظيفي
- Take active role in analyzing, problem solving and assisting Mobile Application Unit Manager.
- Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing incidents / Problems for mobile Applications and its integration with other Applications.
- Ensure all Mobile Applications (MIRA, SHELVS / Tracking and other Mobile applications) services are available within the agreed IT services levels.
- Implements changes needed in the Mobile Applications providing support necessary for continuous smooth operation and improvements.
- Ensure compliance with organizational / Department policies, Procedures and quality standards in the Mobile Application Unit.
- Responsible for the resolving and deliver fixes the Mobil Applications according to IT department policy and procedures.
- Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services related to Mobile Applications.
- Working closely with Mobile Application Unit Manager and Partners and other Application vendors to maintain agreed IT application objectives and targets.
- Do reporting for activities and application incidents for Mobile Applications Unit Manager.
- Work closely with the Operations & Maintenance Manager/ Network & Communications Manager / Applications Section Manager /IT Head / Director to align activities and best practice
- Work with business/ Process owners to understand requirements
- Find ways to innovate naval ways to improve the customer experience and maintains unit testing for changes in all the Mobile Applications.
- Provide level of support needed (2nd, 3rd, ..etc.) / Problem Management for Mobile Application Unit to ensure smooth operations.
- Provide enough contribution (scenario testing/ work flow testing/ Business Process analysis) to Projects assigned by IT PMO / IT Director / Head.
- Maintain and support physical count for mobile devices and IT Assets related to Mobile Application unit every quarter.
- Negotiate with external vendors to secure best service options for KABLI Companies related to Mobile Applications according to Applications Section Manager / IT HEAD/ Director directions for KABLI and its clients based on their requirements, if needed.
- Ensures the Training (IT staff under Mobile App. Unit or other employees)/ RCA logs/ process Analysis/ Support documentation related to Mobile Applications Unit.
- Do Business / Technical Reporting to Mobile Applications unit Manager as a direct Manager or other top line Managers in demands.
- Work with other departments to satisfy their daily needs to overcome any IT incidents they have.
- Execute any needed tasks related to IT provided by Applications Section Manager /IT Head/ Director in order to enhance work / IT Service Output.
الوصف الوظيفي
المهارات
- Computer Science graduate or related field.
- Prefer not less than 2 years demonstrated expertise in the same field in such systems like SalesBuz, MIRA, SHELVS and other similar systems.
- Results oriented and customer focused
- Effective communication skills both written and verbal
- SQL/ DEBASE / ORACLE DTABASE and integration certifications
- English / Arabic language are important.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- القاهرة, مصر
- قطاع الشركة
- صناعة أجهزة الكمبيوتر والتقنيات العالية
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- تكنولوجيا المعلومات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- منطقة الإقامة
- القاهرة,مصر
