Part-Time IT Specialist

Job Description and Requirements

Position: Part-time IT Specialist

Period of Performance: Part-time

Base of Operations: Amman, Jordan

Reports to: Director of Finance and Operations

Application Deadline: January 19, 2023*

1. PROJECT BACKGROUND

The Municipal Support Program (MSP) is a five-year, USAID-funded program implemented by DAI. MSP aims to strengthen municipal-sector service delivery and promote local economic development in Jordan. MSP will strengthen municipal-sector service delivery by supporting improved governance and organizational culture through a focus on three interventions: key policy and service delivery reforms, municipal sector public financial management, and community engagement. Improved municipal service delivery will ensure that municipalities can respond effectively to citizens’ needs and create the conditions for investment and inclusive economic growth. MSP will also increase capital investment in the municipal sector. This investment is intended to catalyze local economic opportunities and further strengthen service delivery by supporting improved development planning, facilitating investor partnerships, increasing access to finance, and supporting renovation and construction of fixed assets including the provision of material resources. Across all interventions, MSP will increase the participation of marginalized groups, including women, youth, and persons with disabilities in municipal-sector decision-making. Participatory planning will improve marginalized groups’ access to public services and increase their economic opportunities. MSP will work across all of Jordan’s governates.

1. POSITION DESCRIPTION

The part-time IT Systems Specialist is responsible for oversight of IT needs for the MSP office, including system installations, maintenance, support, and technical advice. The IT Systems Specialist is responsible for ensuring that DAI established standards set by the DAI home office are followed and that proprietary project solutions are fully functional, efficient, and cost effective. The IT Systems Specialist provides user support and manages relationships with outside System Support Companies (as needed).

Responsibilities also include the management and maintenance of LANs (Local Area Networks) in the program’s main office in Amman (approximately 25 staff). The IT Systems Specialist will ensure that proper backup and restore procedures are followed, maintain network security (antivirus and communication devices), and that end users have access to shared files, printers, and email. When needed, he/she will also be responsible for conducting IT assessments and preparing reports for grantees and project partners per OIMT standards to ensure that appropriate solutions (equipment, software, and services) are proposed and provided to beneficiaries.

DAI’s Office of Information and Management Technology (OIMT) will provide the training, guidelines, and technical support to IT Systems Specialist. It is the responsibility of the IT Systems Specialist to keep OIMT informed of issues and/or proposed system modifications (hardware and software purchases) via tools provided by OIMT IT Operations team such as request templates, support email address, and OIMT Technical Approval group email address The IT Specialist will functionally report to the Director of Finance and Operations and receive technical guidance from OIMT.

1. KEY DUTIES AND RESPONSIBILITIES

The part-time IT Specialist responsibilities will include, but are not limited to:

• Local network maintenance and installation (cabling, switches and NIC configuration TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP);
• WAN connectivity and maintenance (Internet connection and services, and devices configuration and maintenance);
• Server and server application maintenance (Hardware integration, Windows 2012 / 2016 / 2019 server maintenance, Hyper-V, windows updates and software patch management, antivirus maintenance and monitoring, backup services);
• Client computer hardware and application installation, configuration and maintenance (Laptops, Desktops, MS Windows 10 Pro and 11 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, antivirus installation and troubleshooting);
• User support and training;
• Management and supervision of support provided by local companies (ISP or other provider or IT services);
• Regular communication with the Home Office OIMT IT Operations team regarding network, system hardware and software changes/issues/updates and user registration, updates and termination;
• Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures);
• Administer IP PBX extensions;
• Maintain IP PBX hardware and phones;
• Communicate with OIMT IT Operations team regarding implementation of special features on the system;
• Assist local office staff in properly inventorying IT equipment;
• Conduct IT assessments for beneficiaries and produce reports per DAI OIMT procedures;
• Prepare procurement specifications and SOWs for IT procurements per DAI standards;
• Review all IT procurement requests in TAMIS;
• Assist the HR and Logistics Officer with annual IT inventory and software audits;
• Maintain a good knowledge and understanding of all policies and procedures as set forth in the project’s Field Operations Policy Manual and DAI Operations Manual.

QUALIFICATIONS

• Bachelor’s degree in relevant field and minimum 5 years of relevant experience in IT system administration, maintenance and user support;
• PC and Server support experience;
• Knowledge of Windows Server & Windows Client operating systems;
• Knowledge of Hyper-V visualization platform;
• Knowledge of Windows network services: AD, DNS, DHCP, WSUS, Print and file sharing;
• Experience with IBM Notes Client configuration;
• Experience with Outlook client or O365 services;
• Knowledge of backup and restore services;
• Physical and logical LAN and WAN infrastructure principles;
• Communication equipment and VPN services;
• No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer;
• Demonstrated honesty, trustworthiness, initiative and self-motivation in handling all assigned tasks;
• Must have English language proficiency, verbal and written.

Application Link: https://fs23.formsite.com/OLJTgx/h8xhlmbyzk/index.html

*Application instructions:

Select the position in which you are interested in applying for, fill out the required information and upload CV. Applicants are encouraged to apply as soon as possible as interviews will be conducted on a rolling basis. Please note, due to the volume of applications that we receive and the urgency to fill-up positions only shortlisted applicants will receive notifications on next steps.

About DAI

DAI is a global development company with corporate offices in the United States, the United Kingdom, EU, Nigeria, Pakistan, and Palestine and project operations worldwide. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. DAI works on the frontlines of global development. Transforming ideas into action—action into impact. We are committed to shaping a more livable world.

DAI and its employees are committed to confronting racism and holding ourselves accountable for positive change within the company and in the communities, cultures, and countries in which we live and work. DAI is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner.

DAI upholds the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All of our positions are therefore subject to stringent vetting and reference checks.

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