Community Engagement Officer

Oxfam is a global movement of people working together to end the injustice of poverty.

DIVISION: Solid Waste Management and Recycling

TEAM: Community Engagement project

LOCATION: Al Mafraq – Host community and Zaatari camp

CONTRACT TYPE: Fixed term

GRADE: D.2

JOB FAMILY: programme

SALARY: JOD 15,575 – 21,065

HOURS: 40 hours/ Week

FLEXIBLE WORKING: We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

DIVISION PURPOSE:

The overall objective of this project is to increase access to good management of municipal solid waste, recyclable materials and organic waste in Za’atari Refugee Camp and neighbouring host communities through a cash for work modality intended to create a large number of livelihood opportunities for refugees and vulnerable Jordanians.

This will be carried out using the cash for work mechanism, to reduce the impact of the Syrian crisis on vulnerable households in Za’atari refugee camp and four municipalities in Mafraq Governate. The project is supported by a national advocacy and influencing campaign, targeting key decision makers, influencers, and the general public to improve solid waste management in Jordan.

The project is based on Oxfam’s experience in Solid Waste Management (SWM) in Jordan, working with GIZ to improve solid waste management in Jordan. It includes a strong component of community engagement and behaviour change, to bring a sustainable approach to recycling and solid waste management in the targeted communities.

TEAM PURPOSE:

To build strong community awareness, active participation and ownership around solid waste management and recycling activities and reduce public health risks and environmental impact, contributing to a life with dignity for vulnerable people in Za’atari Refugee Camp and neighbouring host communities.

JOB PURPOSE:

The Community Engagement Officer will support the Community Engagement Senior officer in the implementation of community engagement activities, leading the team in developing and facilitating relationships between OXFAM and the community in the targeted municipalities and ensuring community have opportunity to input, participate and provide feedback on implemented activities. The Community Engagement Officer is responsible for ensuring that planned activities are implemented in high quality and timely manner.

Support in the implementation of OXFAM community engagement activities and services, including identifying, and nurturing opportunities for affecting positive change at the neighbourhood level and enhance the community participation and involvement in the implement SWM and Recycling activities, through efforts that are aligned with strategic plan, and working closely with other OXFAM and CBO staff and paid volunteers to ensure integration and coordination of activities.

POST HOLDER REPORTS TO Community Engagement Senior Officer
JOBS REPORTING TO THIS POST Community Engagement Assistant
BUDGET RESPONSIBILITY N/A

DIMENSIONS OF THE ROLE

• Work pattern is often routine.
• Required to make sound judgements regularly within agreed processes using technical knowledge, a good understanding of the team and the facilities of the team.
• Analysis and internal communication of the locally relevant context to inform appropriate planning
• Supervises the work of Oxfam staff, community paid and unpaid volunteers.
• Ensures the effective planning and delivery of projects and / or defined areas of programme, including working with partners
• Problem solving activities related to a defined area, such as a limited geographical area or limited programme sectional area using professional or technical knowledge

KEY RESPONSIBILITIES

• Situational Assessment and Planning
• Make local/district level stakeholders’ analysis: community leaders, religious leaders, teachers, women group leaders, youth leaders, health workers, community volunteers and other NGO workers
• Develop map and profile of the districts
• Establish trusting relationship with local community members and district level stakeholders
• Assess the capacity gaps of community volunteers and local stakeholders
• Social and behaviour change communication material development
• Identify key behaviours for promotion and intervention
• Support in design community engagement methods and communication materials targeting different audiences
• Lead/support pretesting and piloting of communication materials
• Identify local channel of communication with community members
• Implementation and coordination with stakeholders
• Lead the activities of community engagement assistants in the assigned area
• Develop monthly community engagement plans
• Engage and mobilize communities to participate actively in the project activities
• Supervise and conduct participatory learning and action activities with communities
• Identify and support youth and women to become leaders in their community.
• Identify gaps in implementation of activities
• Participate in the recruitment and induction of new Community Engagement Assistants), and take responsibility for tracking leave, sick days and TOIL (Time off in Lieu) according to Oxfam staff handbook for team members, ensuring all paperwork is completed.
• Ensure all paperwork related to payment of Cash for Work staff is completed in a timely manner by CM Assistants.
• Where required, attend camp level coordination meetings on behalf of the Community Engagement Senior Officer.
• Liaise with procurement to ensure activities have the required resources in good time.
• Capacity building
• Identify capacity gaps of community engagement assistants and community volunteers
• Develop capacity building plan with support of supervisor
• Facilitate trainings for community engagement assistants and community volunteers
• Couch and mentor’s community engagement assistants and community volunteers
• Report, Monitoring and evaluation
• Collect data from community engagement assistant and community volunteers
• Prepare weekly and month reports for area of responsibility
• Organize and participate in local review meetings
• Identify and Prepare success stories
• Ensure that activities are reported and compiled using existing tools.
• Monitor and solve complaints received from the MEAL team and ensure these are managed within timely manner.
• Take forward any escalated or outstanding complaints from Community Engagement Assistants, including following up on any Community Engagement aspects of Oxfam’s feedback tracking system.
• Complete and keep records of the necessary paperwork or electronic work.

person specification

Most importantly, every individual at Oxfam GB needs to be able to:

• Live our values of INCLUSION, ACCOUNTABILITY and EMPOWERMENT (read more about these here).

• Ensure you commit to our ORGANISATIONAL ATTRIBUTES (including adhering to the Code of Conduct):

1. Be committed to our feminist principles, and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability or class.
2. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

Experience, Knowledge & Competencies

Essentials

For this role, you will need to model Oxfam’s feminist leadership approach so we have selected the most relevant feminist leadership practices which we will use for assessment purposes (which you can read more about here):

• Self-Awareness
• Relationship Building
• Enabling

In addition, an ideal candidate will also have:

• Graduate from a recognized university
• At least 2 years’ experience of relevant experience in Community Engagement, Community Mobilization or Outreach fields.
• Good knowledge of Community based approach and experience or knowledge in planning an implementation of social and behaviour change activities
• Able to collect, enter and analyses data against project indicators.
• Experience in conducting qualitative and quantitative assessments.
• Experience of working in a multicultural team.
• Good coordination skills; and strong commitment to gender equality and social justice.
• Excellent communication and interpersonal skills.
• Proven knowledge of computerized systems; good and experience of computer literacy and word processing
• Ability to design, facilitate and monitor trainings
• Potential and flexibility of attitude to learn
• The ability to present concise reports, sometimes at short notice, reflecting the problems and possible solutions for situations.
• Diplomacy, tact and administrative skills to work with people at managerial and, on occasions possibly senior government levels.
• The post holder should be at ease in working with local communities and Syrian refugees.
• Sympathy with the aims and objectives of Oxfam.
• Commitment to humanitarian principles and action and to Oxfam’s equal opportunity and gender policies.

At interview, shortlisted candidates will also be assessed on our values and organisational attributes, as outlined above.

Desirable

• Preferable not limited to familiar with Mafraq governate context.
• Experience or having knowledge in Changing Behaviour approaches/activities.
• Excellent Reporting skills in Arabic and English.
• Ability to design, facilitate and monitor trainings.
• Experience in budget developing and forecasting.

Safer recruitment: All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). You can find out what this means here.

Flexfam

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. We think this role would work particularly well as a partially home-based role or job share.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam:

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.

In response to Covid-19 if you are offered a role where you are required to travel between countries please ensure you have been briefed by the Hiring Manager about any changes to working or precautions you should take as part of your role.

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