Assistant Operations Manager

10 يناير، 2023

0 2 2 دقائق

الوصف الوظيفي

Job Description: Assistant Operations Manager

Role Details

Role

Details

Role name

Assistant Operations Manager

Reports to

Operations Manager

Direct report

n/a

Responsibilities

Details & tasks

Bookings management and recording

Support in handling all bookings, modifications and cancellations according to the club’s policies and procedures
Provide support to the operations manager in the day to day running of the facility
Responsible for operating all bookings channels, including mobile phone, WhatsApp, Instagram, PA application and any other channel
Diligently record booking and players data in a timely and structured manner

Reception & players support

Maintain presence at the reception, greeting incoming visitors and assisting them throughout the journey
Proactively support players at the club, and assist them before, during and after gameplay

Tournament and classes preparation and support

After agreement with management, lead on preparation of tournaments per the agreed format
Assist in preparation of tournaments, reaching out to players, fulfilling tournament sign ups, and making sure the tournament runs as planned
Support in organizing bookings with the coaches and setting up classes

Shop & Sales

Manage all sales in the shop during shift, while maintaining sufficient knowledge around the display merchandise
Record sales in a timely and agreed manner per the provided sheets
Provide any helpful insights on customer behavior, such as information on items of high demand or certain price sensitivity issues

Facility management and supervision

Treat this facility as your home, ensuring the facility is clean and neat at all times
Monitoring schedules and attendance of all service providers, including the cleaners, gardener, maintenance teams
Ensure availability of toiletries and detergents, and notify Operations Manager when orders for procurement is needed

Social Media Support

Support in creating content to be uploaded on Instagram on a daily basis
Liaise with the marketing team to add captions and provide the required videography and photography

Club & Sport Promotion

Qualifications

Professional Experience & skills

1-2 years of hands-on experience in managing sports clubs and working directly with visitors and customers of sports facilities
Ability to record information, maintain trackers and produce reports diligently and regularly
Excellent people and communication skills, preferably in English and Arabic
Ability to communicate issues and information upward to the Operations Manager
Maintain professional & friendly conduct while dealing with players and visitors

Education