Customer Service Officer

• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Interact with the senior management to understand updated organizational policies and new products.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Previous association with a company in the role of a customer service executive or representative.
• Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Fluent in operating the latest computer software and online tools.

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