Shelter Assistant -Nationals Only

NRC is implementing a Shelter and NFI/Cash based Program in the Zaatari and Azraq refugee Camps in Jordan; the project aims to support refugees in the camps to have improved coping strategies through the provision of adequate housing and support to their ability to meet their basic needs. The assistant is responsible of running the day-to-day activities of the shelter project activities in the RA (including the females referrals reception area) to achieve the deliverables expected from the unit(s).

RESPONSIBILITIES

1. Role and responsibilities

NRC is implementing a Shelter and NFI/Cash based Program in the Zaatari and Azraq refugee Camps in Jordan; the project aims to support refugees in the camps to have improved coping strategies through the provision of adequate housing and support to their ability to meet their basic needs. The assistant is responsible of running the day-to-day activities of the shelter project activities in the RA (including the females referrals reception area) to achieve the deliverables expected from the unit(s).

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.

1. 1. Adhere to NRC policies, tools, handbooks and guidelines
   2. Assist with the implementation of the support function portfolio according to plan of action
   3. Prepare and develop status reports as required by management
   4. Ensure proper filing of documents
   5. Promote and share ideas for improvement of the support function

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of program intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Responsible for welcoming and admission of referrals escorted by police/FDP or UNHCR as per the SOPs; ensuring registering them on the designated tracking systems and proper documentation of their case details.
• Provision of assistance and guidance for the beneficiaries staying at the reception area or passing through the distribution centers and flag any cases requiring further follow up to the supervisor.

• Ensure Site preparation and site readiness for all distributions as assigned by supervisor and follow up on the IBVs as assigned by the supervisor.
• Reporting work progress on daily, weekly or monthly basis and archiving the needed documents using the established systems as agreed with the line manager
• Liaise with NRC protection focal point in referring the protection-related cases
• Preparing activates and progress reports, maintaining the stock inventory and analyzing information based on registration data.
• Registering refugees receiving the assistance through NRC databases and systems and RAIS in the form of (Cash, In-Kind or Voucher).
• Supporting the Team leader during the camp wide/ ad-hoc distributions in delivering the assistance to the beneficiaries.

• Support the unit in the allocation/ clearance exercises. If and as needed
• Other functions as assigned by the line manager.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Support teams, Finance, HR, Admin and Logistics
• Communications staff
• Protection staff
• M&E department

Scale and scope of position

QUALIFICATIONS

2. Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• Experience from working in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Good English language (written and spoken).

Context/ Specific skills, knowledge and experience:

• Qualification requirement: Bachelor Degree or Diploma
• Years of Experience: 1 min

1. Behavioural competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment

• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The Work and Development Plan
• The Mid-term/End-of-trial Period Performance Review Template
• The End-term Performance Review Template
• The NRC Competency Framework

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline
Contract period: till 30th June 2023 with the possibility of extension subject to funding
Duty Station: This position will be based in the NRC office in AlAzraq Camp
Salary/benefits: According to NRC’s salary scale and terms and conditions

If intersted please apply through:

https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/job/9234

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