ICT Officer -Nationals Only

ICT officer for the NRC Jordan Country Office is responsible for ensuring all NRC Global & Local
ICT policies and guidelines are implemented and to ensure the efficient and cost-effective set-up, also will be responsible for technical support and training for staff.

1. Role and responsibilities

The ICT officer for the NRC Jordan Country Office is responsible for ensuring all NRC Global & Local
ICT policies and guidelines are implemented and to ensure the efficient and cost-effective set-up, also will be responsible for technical support and training for staff.

Generic responsibilities

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated support function portfolio according to plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

ICT Officer –Azraq (Camp Area) Office is primarily responsible for running ICT Operations in Azraq
Camp, and act as backup for ICT Officers in other Duty Station, responsibilities are including but not
limited to:

1. Keep computer systems running smoothly and ensure users get the maximum benefit from them.
2. Install and configure computer hardware operating systems and applications
3. Monitor and maintain computer systems and networks, (Anti-Virus Secure Portal system Administration)
4. Talk staff through a series of actions, either face-to-face or over the phone, to help set up
   systems or resolve issues.
5. Troubleshoot system and network problems, diagnosing and solving hardware or software faults
6. Replace parts as required.
7. Provide support, including procedural documentation and relevant reports (Internet Usage, Project Status reports)
8. Follow diagrams and written instructions to repair a fault or set up a system
9. Support the roll-out of new applications, Train Users, and provide awareness sessions.
10. Set up new users' accounts and profiles and deal with password issues and follow up with access levels.
11. Conduct ICT induction for New Joiners and perform ICT Asset Checkups for Exit users.
12. Assist Technical Officers and ICT Officers in conducting tests and evaluate new technologies.
13. Workstation Management: act as first level support on NRC Jordan (Azraq) maintenance,
    provide technical diagnostics, coordinate with ICT Officer Amman.
14. Assist in ICT Asset Disposal Process: check equipment, provide recommendation, conduct secure wipe, etc…
15. Assure that all software on NRC equipment (for Staff & Program) is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
16. Keep track of Computers Encryption keys.

2. Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following three categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:

• Experience from working within technical expertise area in a humanitarian/ recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Some knowledge of English.

Context/specific skills, knowledge, and experience:

Qualification requirement: University degree of IT, computer Science, Information Systems, or
equivalent. And or proven experience of ICT Helpdesk.

Years of Experience: 2.

• Experience in ICT Technical Support, or any relevant field related to IT. Has a very good technical background in Windows and MS office, experience in troubleshooting and configuring network, and has a very good level of English both written and verbal.
• Interpersonal Skills: ICT Officer must have develop : task management, time management, Critical Thinking, and perform their tasks in an adequate and professional manner, showing good people skills to handle direct interaction with them.

2. Behavioral competencies

• Planning and delivering results
• Managing resources to optimize results
• Show flexibility to strategic change and being a team player.
• Show assertiveness towards abiding to NRC Code of Conduct & Policies.
• Influencing NRC Staff and help them understand ICT Policies.
• Provide proactive action towards NRC initiatives and suggest solutions.

3. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• The work and Development Plan
• The NRC Competency Framework

​

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline
Contract period: till 30th June 2023 with the possibility of extension subject to funding
Duty Station: This position will be based in the NRC office in Azraq Camp
Salary/benefits: According to NRC’s salary scale and terms and conditions

If intersted please apply through:

https://ekum.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2019/job/9207

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