Customer Service Representative

5 يناير، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

Responsibilities:

1. Document scrutiny and collection of applications for visa processing

2. Handle customer/applicant queries personally or via email, or telephone.

3. Handle cash and bank-related transactions if assigned and ensure

100% accuracy

4. Record & maintain all application data. Ensure accurate & timely data entry

into the system with zero errors.

5. Ensure all administration and logistics of passport delivery to

consulate/ applicant / logistic company etc.

6. Maintain compliance to the standard operating procedures, manuals etc.

without deviation in process

7. Inform the applicants about the available Value Added Services and ensure

delivery of Value Added Service options to applicants/ customers.

8. Encourage applicants to provide feedback on services provided and their

overall experience at the application centre.

9. Ensure that the entire process is completed within the mandated

Turn Around Time

○ Bachelor’s degree or equivalent preferred

○ Excellent in English and Arabic and other additional languages as an advantage.

○ Knowledge of customer service etiquette and practices

○ Data entry and typing skills, attention to detail and accuracy

○ Positive attitude and providing exemplary customer service, maintenance of

confidentiality.

○ Ability to work independently.

5 يناير، 2023

0 0 دقيقة واحدة