Front Desk Receptionist

3 يناير، 2023

0 0 2 دقائق

الوصف الوظيفي

– Ensure Outstanding customer care at all times.

– Maintains a friendly, cheerful and courteous demeanour at all times

– Courteously and accurately answers inquiries from potential customers

– Responds to telephone and in-person inquiries regarding services provided and price list and customers cars status and progress.

– Uses suggestive welcoming and selling techniques to help the sales and the advisors to increase sales and revenue and customers satisfaction

– Supervise daily reception process ensuring all team members adhere to standard operating procedures.

– Direct the work of the reception, resolve issues/problems and make sure to ensure a quality operation.

– Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

– Adhere to company policies and procedures.

– Direct the customers to the the right advisor after checking and understanding the customer preferences and special requests.

– Build strong relationships and liaise with all other department's especially workshop, sales and administration

– Operates the DMS system including, assisting incoming & outgoing calls, follow up and car checking operations

– Cross Check all billing and warranty instructions are correctly updated

– Controls cash / card transactions at the front desk and maintains complete responsibility for all invoices and warranties given to the customers.

– Supervise the operations of the reception to ensure an optimal level of service and hospitality is provided to the guests.

– Performs other duties as assigned, requested or deemed necessary by management.

– Ensure reception log book and company DMS and internal sheets are always updated and actioned upon.

Proficient in conveying clear and accurate messages through oral and written modes.
Proficiency in Microsoft Office Suite
Excellent organizational skills.
Experienced professional with a proven record of managing administrative activities and improving company productivity.
An enthusiastic professional with an ability to perform multiple tasks after analyzing various company parameters.
Ability to match the corporate setup by understanding the company culture and requirement of suitable presentation skills.

3 يناير، 2023

0 0 2 دقائق