Customer Success Executive
Customer Success Executive
Who are we?
At Bayt.com we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other’s success. We want to better every life we come in contact with and have lasting positive impact on the community.
What do we value?
- We strive to be the best
- We obsess about empowering others to lead better lives
- Create value by doing more with less
- Embrace change with a positive attitude
- Communicate openly, honestly, and often
Job summary
As a Business Development Officer, you will be responsible for improving customer retention through programs and services provided to the customer. You must be comfortable in listening to customers as you will be responsible to accelerate our growth and be responsible for targeting and closing new direct businesses in a defined market. If you are passionate about the customer service industry and like to keep yourself updated with all the ins and outs then this role might be a good fit.
Job Description
- Explain and demo all digital products of Bayt.Com in person or online.
- Increase Bayt.Com's product portfolio per customer through active sales by constantly working to improve the customer care experience, create engagement, and facilitate organic growth.
- Take ownership of customers’ issues and follow problems through to resolution.
- Create communications to keep customers in the know on current offers, pricing, support concerts, or any changes
- Determine customers' recruitment needs and prepare proposals to upgrade their experience
- Identify, up-sell, and cross-sell opportunities by building long-term relationships and providing quality customer service.
- Ensure coverage of your assigned stack through regular physical and telephonic meetings.
- CRM systems should be used extensively
Skills
Qualifications
- Diploma or Bachelor's Degree preferably in Business administration, Sales and Marketing, or Public Relations
- 2 – 4 years of proven working experience as a customer service representative or in hospitality is preferred
- Fluency in English and or Arabic is a must (Any additional languages would be an advantage)
Required Skills
- Ability to work independently and with others.
- Strong negotiation skills
- Ability to build rapport with clients
- Excellent written and verbal communication skills.
- Attention to details
- Extremely organized with strong time-management skills
- Process-oriented and systematic
