Customer Service Representative

3 يناير، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
Cater to client queries by providing accurate data using appropriate communication channels.
Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
Create a concise report on client interaction to facilitate a swift decision-making process.
Collaborate with the managers to stay informed about changes in company rules and new projects.
Troubleshoot and resolve product issues and concerns.
Maintain a positive, empathetic and professional attitude towards customers at all times.
Processing orders, forms, applications, and requests.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Bachelor degree / Higher degree.
Excellent Communication Skills.
Good Command of English.
Comfortable using computers.
Prior work exposure in the field of customer support and service for 3+ years
Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
Proficient in answering phone calls with professional etiquette and a friendly tone.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Well-versed in handling digital tools and modern computer hardware.
Resident within ( Nasr City, Misr Al gadida, Sheraton) era.

3 يناير، 2023

0 0 دقيقة واحدة