وظائف الخليجوظائف بيت قطر
Call Center Workforce Management
Call Center Workforce Management
الوصف الوظيفي
- Supervision and developed of Workforce Management staff (Exempt and Non-exempt)
- Ensures service levels and productivity goals are met. Implements and maintains workforce management platform.
- Provides all workload forecasting and consequent staffing planning to meet service goals.
- Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.
- Coordinates all reporting related to Workforce Management.
- Develops and maintains scheduling processes for Sales and Customer service agents.
- Serves as the resident expert on the Workforce Management software package.
- Participates in strategic planning and goal development.
- Integrates outbound dialer campaigns to support staffing levels.
الوصف الوظيفي
المهارات
- Must demonstrate ability to communicate effectively, both orally and in writing within all levels of Call Center staff.
- Strong analytical skills and attention to detail.
- Ability to effectively partner with various levels of management.
- Arabic & English speakers
- Locally available in Qatar
- Must have call center experience
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- خدمات تكنولوجيا المعلومات; الاتصالات والشبكات; الاستعانة بالمصادر الخارجية لخدمة العملاء
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- منطقة الإقامة
- قطر
