وظائف الخليجوظائف بيت قطر
Call Center Operations Manager
Call Center Operations Manager
الوصف الوظيفي
- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
- Establish a high standard for productivity, quality, customer service as well as define user guidelines.
- Develop company systems for customer interaction and voice response and control the implementation process.
- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
- Summarize, collect and analyze call center trends and data for regular performance reports.
- Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
- Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
الوصف الوظيفي
المهارات
- Bachelor’s Degree
- Motivated self-starter
- Excellent verbal communication skills
- Arabic & English speakers
- Locally available in Qatar
- Must have call center experience
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- خدمات تكنولوجيا المعلومات; الاتصالات والشبكات; الاستعانة بالمصادر الخارجية لخدمة العملاء
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- منطقة الإقامة
- قطر
