Assistant Manager – Reservation
Summary
At the moment we are looking for Assistant Manager – Reservation to join our energetic, enthusiastic and passionate team at Grand Hyatt Amman.
Grand Hyatt Amman enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology.
For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.
As Assistant Manager – Reservation you will be reporting directly to the Revenue Manager and below are some of the key responsibilities:
Administration
- To oversee and assist in the preparation and update of the Reservations Departmental Operations Manual.
- To attend regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- To ensure that an organized and efficient filing system is implemented for the department.
- To ensure that the use of new technology and equipment is explored and implemented wherever appropriate.
Customer Service
- To ensure that all Reservations associates deliver the brand promise and provide exceptional guest service at all times.
- To ensure that Reservations associates also provide excellent service to internal customers as appropriate.
- To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial
- To maximize rooms sales and revenue.
- To maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- To ensure that the Reservations Department operates with the lowest possible cost structure while also delivering on the brand promise to the guest proactively managing costs based on key performance indicators.
- To assist in the preparation of the Annual Business Plan.
- To assist in monthly reforecasting, as appropriate.
- To ensure that all relevant hotel, company and local rules, policies and regulations are adhered to, including credit and payment policies.
Marketing
- To actively participate in weekly yield and revenue management meetings, preparing the information and reports as necessary to ensure a productive meeting.
- To assist in the preparation, utilization and update of an annual Marketing Plan, broken down as necessary by department.
Qualifications
- Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.
- Very good level of English language.
- 3 years of experience in Reservation Department.
- Well knowledge of Opera system.
