Train Commercial Operator – On board

2 يناير، 2023

0 22 2 دقائق

الوصف الوظيفي

Supervision of all the issues related to on board operation, including passengers, auxiliary services and managing any event or incidence that could happen during his or her time work.

· Customer assistance, information and management on board of the trains in Station platforms and paid areas.

· Customer flows and access control management and supervision.

· Supervision of the provision of services on board of the trains according to the procedures and specifications of the services to be provided, guaranteeing the quality and efficiency of these services, especially as regards refers to catering services and cafeteria.

· Supervision of the correct arrangement of the trains for the provision of commercial service.

· Supervision of the tickets and seats assignment as well as incident resolution.

· Trains on board Customer assistance systems operation: PAS, PIS, multimedia, Air Conditioning; etc.

· Management of tickets sales on board of the trains.

· Ensure the linkage, coordination and information flow with the Station Operations Management and the Station Operations Supervisor at the Operations Control Center (OCC), as well as the timely and accurate implementation of their instructions (as required).

· Coordinate the commercial operation (services to passengers) on board of the trains with security and civil protection functions and staff, as well as coordination with OCC staff in charge.

· Reporting on commercial operations activities and incidences, in accordance with the prescribed models and reporting templates.

· Collaborate with other Haramain railway employees on incident management on board of the trains, access controls, platforms, etc.

· Incident Management on board of the trains and in Stations platforms.

· Coordinate the works of any of the company contractors on board of the trains and in the station. E.g. food and beverage service.

· Any other commercial or coordination activity required to guarantee the service, security and safety of the customers on board of the trains and in station platforms and paid areas.

Any other commercial and customer assistance tasks in the stations and/or on the trains.