Train Commercial Operator
Train Commercial Operator
الوصف الوظيفي
Customer assistance, information, and management in Stations.
Customer queries and claims management regarding:
o Schedules and prices.
o Types of trains/Cabin.
o Fare conditions.
o Services on board the trains.
o Services in the stations.
o After-sales conditions, giving information to the customer on how to use the online form, facilitating the email address or the web page enabled for it and the procedures if requested.
o Others.
· Customer flows and access control management and supervision.
· Incident Management in Stations.
· Station Passenger assistance systems operation: PAS, PIS, AFC; etc.
· General customer service administration duties.
· Report on places and events both of local interest and related to the service.
· The Station Commercial Operator in charge of sales performs the operations with tickets at the Ticketing Desk mainly equipped with a Ticket Office Machine (TOM).
· At the sale ticket stands are made the operations of sales, changes and cancellations of transport tickets, by the Station Commercial Operator in a face-to-face manner with the customer.
Any other commercial and customer assistance tasks in the stations and/or on the trains.
المهارات
1 year of Experience required.
High-School Level.
Requires intermediate English
تفاصيل الوظيفة
- منطقة الوظيفة
- مكة المكرمة, المملكة العربية السعودية
- قطاع الشركة
- النقل بالسكك الحديدية والمترو
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- النقل والخدمات اللوجستية
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- $3,000 – $4,000
- عدد الوظائف الشاغرة
- 1
المرشح المفضل
- عدد سنوات الخبرة
- الحد الأدنى: 1
- منطقة الإقامة
- المملكة العربية السعودية
