Front Office Receptionist / Customer Service Executive

Front Office Receptionist / Customer Service Executive

الوصف الوظيفي

· Welcoming visitors by greeting them, in person or on the telephone, answering or referring inquiries.

· Coordinate and direct efficient operation of incoming calls, and take detailed messages in order to maintain communication with Administrative Staff.

· Assures the readiness of the reception area at the beginning of each working day. Opens the office at the designated time: ensure beverages are prepared and available for customers.

· Tidiness reception desk at the end of each day, ensure all working documents are safely secured in the drawer.

· Reviews and responds to all Telephone messages received outside business hours

· Maintains a professional appearance and positive approach towards customers at all times

· Performs office support functions, which includes sorting and distributing incoming mail, posting outgoing mail, typing correspondence reports, and maintaining files and office records.

· Maintain and provide Daily, Weekly and Monthly Report requested by Service Manager

· Maintain Daily Call Log Report and Customer Survey Satisfaction Report

· Review quotation requirements from the enquiries received by phone, WhatsApp or by e mail and coordinate with Service Advisor for quotation.

· Receiving customer service appointments request and attend them accordingly:

a) Confirming customer service appointments

b) Sending reminder text message to customer prior to one day appointment.

c) Following up customers who have failed to appear on their schedule and reschedule them according to date and time availability.

d) Prepare customer file with the last service history

e) Making sure customer and vehicle details are correct and complete, if necessary, needs to update record using DMS

f) Offering customer service mobilities like: taxi, drop off (if avail.), recovery service.

· Maintaining Office & Refreshments supplies and keep inventory when needed.

· Coordinating and protocolling company driver’s schedule

· Monitor Social Media Account – Facebook, Instagram, Google my business account. – Attend customer complaints/feedback/appreciation.

· Perform duties as they relate to the Front Desk operations in an efficient and effective manner.

· Prepare LPO r for purchase of any Office Stationery / Refreshments or any other office related items.

المهارات

Admin

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

صيانة السيارات وقطع الغيار وخدمات الدعم

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

إدارية

نوع التوظيف

دوام كامل

الراتب الشهري

$1,000 – $1,500

عدد الوظائف الشاغرة

1

المرشح المفضل

عدد سنوات الخبرة

الحد الأدنى: 2 الحد الأقصى: 5

الجنس

أنثى

الشهادة

بكالوريوس/ دبلوم عالي

العمر

الحد الأدنى: 22 الحد الأقصى: 35

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