وظائف أفريقياوظائف بيت أفريقيا
Call Center Agent
Call Center Agent
الوصف الوظيفي
- Attend and manage formal calls and provide accurate and concise information without any delay.
- Analyze client requirements and offer the best possible solution or information.
- Elaborate on the features, specifications, and details of the company's product to convert the potential prospect into a consumer.
- Develop long-term contacts through qualitative telephonic discussions and conversations.
- Manage a comprehensive call center record by storing data related to all incoming and outgoing official telephonic conversations.
- Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.
الوصف الوظيفي
المهارات
- Previous experience in a customer support role.
- Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
- Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
- Good computer skills.
- Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
- Ready to adapt and elevate existing skills based on improvement feedback.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- القاهرة, مصر
- قطاع الشركة
- الاستثمار والضمانات والصناديق المالية; البنوك
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 6
تفاصيل الوظيفة
المرشح المفضل
- العمر
- الحد الأدنى: 21 الحد الأقصى: 35
