Contact Center Agent

29 ديسمبر، 2022

0 4 دقيقة واحدة

الوصف الوظيفي

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.

The holder of this job position is responsible for Quality Assurance and is an integral part of operations and top-class execution of our delivery process, which is necessary for the success & good reception of our service by the consumers of the Middle East market.

Primary Responsibilities

To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
To provide support for the team on daily subtasks & projects as to identify your next area of growth

المهارات

Requirements

Structured thinking & organizational skills
Be responsible & efficient
Self-motivated with demonstrated flexibility & adaptability in intense situations
Strong oral, written & verbal communication skills in English
Commercial awareness
Early graduate with a Business background
Basic knowledge of relevant IT systems

Reports to: VP of QA | POS | Software Compliance