Client Care Specialist

Client Care Specialist

الوصف الوظيفي

1. JOB SUMMARY:

The Client Care Specialist serves as the focal point of contact between the visitor and the company. Greets, assists, and provides direction and information to clients, visitors, and other guests of the organization. He/she provides the best experience for the visitor who just came in.

2. DUTIES AND RESPONSIBILITIES:

2.1 Greets patients or visitors professionally both in person and on the phone.

2.2 Directs visitors or clients to the right person or department.

2.3 Responds to all customer inquiries in a polite and timely manner.

2.4 Provides customer support by answering the phone and replying to emails without delay, receiving and sorting incoming and outgoing mail.

2.5 Provides basic and accurate information in person and via phone/email.

2.6 Coordinates front-desk activities, including receiving, sorting, and distributing correspondence and answering, screening, and redirecting phone calls.

2.7 Comforts patients by anticipating anxieties and effectively answering questions.

2.8 Ensures the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures).

2.9 Maintains office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

2.10 Performs other clerical receptionist duties such as filing, recordkeeping, photocopying, transcribing, and faxing.

2.11 Optimizes provider schedules and patient satisfaction with efficient scheduling.

2.12 Ensures availability of treatment information by retrieving and updating patient records.

2.13 Responsible for maintaining office security and communicating with the security guards if needed.

2.14 Interacts with their colleagues to resolve important administrative matters and the like.

2.15 Respects patient and family rights according to the organization’s policy.

2.16 Participates in quality improvement activities as needed.

3. EDUCATION / LICENSURE:

3.1 High School Diploma, or equivalent is required.

3.2 Certification in Office Management is a plus

4. PROFESSIONAL / EXPERIENCE:

4.1 At least one (1) year of experience in the same field.

5. SPECIALIZED KNOWLEDGE / SKILLS:

5.1 Professional customer service attitude and appearance

5.2 Verbal and written communication skills to interact clearly with customers, vendors, and other employees

5.3 Organization skills to keep accurate records and find, important information quickly

5.4 Multitasking and Time management skills to prioritize and complete a wide variety of tasks throughout the day

5.5 Patience and listening skills to respond appropriately and interact positively with upset customers

5.6 Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive

5.7 Hands-on experience with office equipment (e.g., fax machines and printers)

المهارات

1. COMPETENCIES:

6.1 Core Competencies

6.1.1 Customer-centric

6.1.2 Innovation and Creativity

6.1.3 Teamwork and collaborations

6.1.4 Communications

تفاصيل الوظيفة

منطقة الوظيفة

الرياض, المملكة العربية السعودية

قطاع الشركة

خدمات الرعاية الصحية الأخرى

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

$1,500 – $2,000

عدد الوظائف الشاغرة

1

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