Associate Data Center Solutions engineer- Storage

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

Technical Skills

• Adheres to product specific guidelines, procedures, and best practices.
• Good and rational diagnostics and troubleshooting skills.
• To be able to understand and help the customer understand DCS solution
• To be able to generate and follow EMC procedures.
• To be able to perform level 1 remote support
• Diagnose system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.
• Perform pro-active and reactive maintenance and hardware FCOs according to established procedures.
• Adheres to proper escalation procedures.
• Perform part replacements and hardware firmware (microcode/FLARE) upgrades as assigned or directed
• Updates CSI at the completion of an event.
• Assure complete customer satisfaction by adherence to the following: Prompt onsite arrival time, Technical expertise, Professionalism.
• Must communicate with customer before, during, and at the completion of the activity. Includes the timely and accurate submission of all associated documentation as well as parts returns within 24 hours of an event.
• Maintains all assigned spare parts, tools and test equipment.
• Attends training classes as required to develop and maintain a working knowledge of EMC/ OEM equipment’s and software.
• Install Arrays (Storages), Appliances, Switches, Servers, Ethernet, FC, FCoE, iSCS.
• Troubleshoot test failures to determine if the issue is a test, product or integration.
• Perform any other tasks upon the request of his/her direct supervisor.

Qualifications

• BA degree in computer science, computer engineering or related field.
• EMC Certified Engineer is preferred, expected to be certified within two years from hire date.

Additional Information

Interpersonal skills

• Technical Savvy and thinks out of the box.
• Solid communication skills in both English and Arabic.
• Adaptable to work on different project when extended work time is needed.
• Process oriented.
• A team player who works as part of a team to provide services to customers.
• Strong work ethic with good time management skills.

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