Service Operations Manager

10 أكتوبر، 2022

0 35 2 دقائق

الوصف الوظيفي

Service Operations Manager – Workshop Equipment | Global Aftersales | Al Futtaim Automotive

Overview of the role

The role will be responsible for all aspects of WED, which includes selling and maintaining workshop equipment for the Al Futtaim Automotive Division, other OEM Distributors, dealers, and independent workshops globally. Devise, implement and manage National Equipment Repair & Reconditioning Programs/ Contracts (internally and externally) for all customers & end users.

What you will do

Development of bottom-up sales and sales targets and strategic measures with vendors to increase market penetration
Active selling of workshop equipment products to increase product loyalty and thus market penetration
Equipment repair for internal and external customers
Well versed in managing network of the channel partners across assigned territories for deeper market penetration & reach globally
Continuous development and management of existing and new distribution network – DISTRIBUTION SALES
Coordinate market-specific monitoring and analysis of the market penetration of workshop equipment products and communicating the same to the sales teams for accomplishment of the business goals
Adept in devising sales & marketing programs / strategies to improve the product awareness and enhance business growth
Part stock holding for in-house workshop equipment repairs
Develop the team to a level of proficiency that enables them to deliver outstanding quality of service.
Comply with the HSSE standards and participate with organization’s improvement activities
Ensure the establishment, documentation, implementation, standardization and sustenance of processes for the effectiveness of QMS in order to emphasize in achieving Customer Satisfaction, Product Quality & Process improvement.
Service Maintenance Contracts (SMC) – responsible for SMC sales for both internal and external customers
Admin Management – Petty Cash, Vehicle management
Project Management – Own and manage WED projects including CAD drawing and design new and existing workshops

المهارات

Required skills to be successful

Knowledge of workshop equipment including Electric Vehicles, UAE Market, Various Product Ranges and experience with Project Execution, Strategic Thinking, Tactical sales.
Financial Acumen

About the team

The role will report to the Head of Internal Services Operations and will have 3 direct reportees

What equips you for the role

Diploma/Degree in relevant field – Automotive, Equipment, Project Management
5 to 7 years relevant experience in an automotive workshop equipment environment out of which 2 years at managerial level.
Knowledge of workshop equipment including Electric Vehicles, UAE Market, Various Product Ranges and experience with Project Execution, Strategic Thinking, Tactical sales.