Learning Technology Systems Specialist P3 – Rome, Italy
.
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
Are you a Technology Enhanced Learning Solutions Specialist interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organisation investing in its people?
If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.
DEADLINE FOR APPLICATIONS
Applications must be submitted Sunday, January 15, 2022 (11:59 PM CET).
WHO WE ARE
The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.
WHY JOIN US?
- WFP is a 2020 Nobel Peace Prize Laureate
- WFP offers a highly inclusive, diverse and multicultural working environment
- WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
- A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
- We offer an attractive compensation package (please refer to the Terms and Conditions section)
THE ROLE AND ORGANIZATIONAL CONTEXT
The position is based in Rome within the Career Management Branch under the general supervision of the Chief, Career Management and under direct supervision of the Team Leader of the Learning Technology and Language Learning teams.
You will be responsible for the management of the WFP Learning Platform and its technology ecosystem, as well as the integration of the learning technology infrastructure within the WFP Information technology landscape.
KEY ACCOUNTABILITIES (not all-inclusive)
Learning technology platform management and helpdesk oversight:
- Manage contractual arrangements with learning technology vendors for WFP
- Lead technical developments on the learning platform including integrations with other WFP Information systems
- Manage data interfaces, authentication providers, security certificates and all other technical elements and systems that run on WFPs technology infrastructure and supports the learning platform
- Leading the development of add-ons and enhancements implemented by internal developers and external vendors
- Manage the expansion of the WFP learning ecosystem.
- Coordinate the integration of WFP learning ecosystem into the HRM talent management strategy and tools (in particular the HCM platform) in close liaison with the HR TEC team.
- Lead the operational day to day management of the learning platform including, but not limited to, publication of new internally and externally developed resources, support for channels and blended programs, reporting, and user administration
- Provide the single point of contact for escalating and resolving issues related to the learning ecosystem with all relevant providers
- Provide oversight of the helpdesk for all learning platform queries, including day to day supervision over the helpdesk team
- Coach, guide and train helpdesk administrators to effectively solve problems as far as possible at the first level of support
- Establish and manage standard operating procedures (SOPs) for the publication of new learning content for publication on the learning platform
- Stay abreast of developments and new releases for the learning platform technology and its dependencies. Provide advice and input to the rest of the team on upgrade plans and procedures. Manage these changes from end to end with the support of the vendor.
Content management
- Support the integration of off-the-shelf online learning resources, handling any activities related to integration, single sign-on, publishing and testing on the learning platform
- Advise and guide functional and regional SMEs on how best to leverage the functionality of the learning portals in the deployment of their learning solutions
- When required and in collaboration with the HRMTC team supporting Functional Areas, assist training focal points in the creation of courses/programs, facilitating various resources useful to create the proposal and engage the LTA vendors. Further support the Functional Areas by coordinating the final testing of content on the learning platform and facilitating its publication
- Support the training and empowerment of training focal points in HQ and regions to ensure a more decentralized approach to administration and reporting of learning activity with requisite quality controls
QUALIFICATIONS AND KEY REQUIREMENTS
Education:
You have:
- Advanced University degree in Computer Science, Information Systems, Human Resources (ideally with specialization in HR Information systems), Learning Technology or related fields.
Experience:
You have:
- 5 years of relevant progressively responsible experience in configuring, testing, implementing SaaS platform solutions including direct experience with learning technology solutions, and learning management systems.
- Proved experience in delivering successful projects with and through external vendors.
- Experience in developing training resources, guidelines and tools.
- Experience working in the Humanitarian sector and in a multicultural environment will be considered as an advantage.
Language:
You have:
- Fluency (level C) in the English language.
- Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
MORE ABOUT YOU
You have:
- Ability to conduct research on new technologies, manage the design, development and deployment of IT systems aligned with business needs
- Functional and technical expertise with ERP software and HCM platforms
- Familiarity with data management, extraction, and manipulation
- Advanced proficiency with Office 365 applications, Microsoft Teams and SharePoint
- Track record of delivery of customer support for a web application / IT application
- Strong project management skills with track record of delivery of projects in complex environment on time and to budget
- Knowledge of developments in learning technologies, demonstrated interest in growing own professional development in this area
- Ability to learn new technology quickly and transfer knowledge effectively to peers and stakeholders
- Ability to work well with a diverse project team, cultural sensitivity and strong business partnering skills
- Strong interpersonal skills and ability to work effectively through collaboration and influence at multiple levels within the organisation from senior leaders through to learners in the field.
- Creative problem-solving skills, flexible and constructive approach
- Ability to work calmly under pressure and prioritise multiple stakeholder requests
WFP LEADERSHIP FRAMEWORK
These are the common standards of behaviour that guide HOW we work together to accomplish our mission.
| Leads by Example with Integrity | Drives Results and Delivers on Commitments | Fosters Inclusive and Collaborative Teamwork | Applies Strategic Thinking | Builds and Maintains Sustainable Partnerships |
|
Lives the WFP values and shows humanity and integrity by role modelling care for others |
Delivers on commitments and adapts readily to change |
Is inclusive and collaborative, and contributes to a culture of learning and personal growth |
Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things |
Builds and nurtures external partnerships and collaborates with partners to deliver common objectives |
Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.
TERMS AND CONDITIONS
Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. The selected candidate will be employed on a fixed-term contract with a probationary period of one year.
WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.
The position is based in Rome, Italy and the selected candidate will be expected to relocate.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
- We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
- Once your profile is completed, please apply, and submit your application
- Please make sure you upload your professional CV in the English language
- Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
- Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
- Please contact us at [email protected] in case you face any challenges with submitting your application
- Only shortlisted candidates will be notified
.
WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
