shelter Assistant -Zaatari Camp

All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

RESPONSIBILITIES

1. Roles and Responsibilities

NRC is implementing a NFI/Cash based Programme in the Zaatari/Azraq refugee Camps in Jordan, the project aim to support refugees in the camps to have improved coping strategies through the provision of adequate housing and support to their ability to meet their basic needs. The Shelter Assistant / Reception Area Assistant will be responsible for facilitating the accommodation of refugees referred to Zaatari reception area, and should have very good communication skills and able to perform well under pressure.

Generic responsibilities

• • Adhere to NRC policies, tools, handbooks and guidelines.
  • Assist with the implementation of the support function portfolio according to plan of action.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Promote and share ideas for improvement of the support function.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities

• • Prepare and submit daily report to relevant reception area stakeholders as assigned by the supervisor.
  • Daily supervision of beneficiaries staying at the reception area as assigned by the supervisor including facilitating access for refugees staying in the reception area to basic services and flag any cases requiring further follow up with reception area partners to the supervisor.
  • Daily supervision of incentive based volunteers (IBV) as assigned by the supervisor.
  • Direct management of RA stock and distribution processes as assigned by the supervisor.Input information related to referrals in tracking database.
  • Other functions that might be assigned by the superviso

Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are

• • Relevant core competency implementation staff
  • Support teams, Finance, HR, Admin and Logistics
  • Protection staff

QUALIFICATIONS

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional Competencies

Generic professional competencies for this position:

• • Experience from working within technical expertise area in a humanitarian/ recovery context.
  • Previous experience from working in complex and volatile contexts.
  • Documented results related to the position’s responsibilities.
  • Some knowledge of English.

Context/specific skills, knowledge and experience:

Qualification requirement: Vocational/Tawjihi degree or equivalent Years of Experience: 2

• • 2-year Experience working with shelter projects in a humanitarian/recovery context.
  • proficiency in computer skills.

1. Behavioral Competencies

• Handling insecure environments
• Working with people
• Communicating with impact and respect
• Coping with Change

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline
Contract period: till 30th June 2023 with the possibility of extension subject to funding
Duty Station: This position will be based in the NRC office in Zaatari Camp
Salary/benefits: According to NRC’s salary scale and terms and conditions

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