Salesforce Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Clients & Markets

Management Level

Associate

Job Description & Summary

A career within the Salesforce team, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Key responsibilities

• Beginner to intermediate knowledge of administering/working with CRM tools such as Salesforce Sales Cloud and Marketing Cloud.
• Reporting and working closely with the Middle East Salesforce lead and its team in performing daily tasks and participating with them in new/existing internal Salesforce related projects.
• Support Middle East PwC staff (users) who are using Salesforce tools with issues, complaints, defects and guide users to follow the correct adoption of using these tools.
• Action support cases and tickets raised/escalated by PwC Middle East Salesforce Users.
• Liaising with Global teams across PwC who implement Salesforce solutions and assist the Middle East in providing Salesforce technical support.
• Liaising with different teams such as IT, Data Stewards, integration, HR teams etc who are managing other tools used across PwC Middle East in order to assist in Salesforce related issues/upgrades triggered by these tools integrated with Salesforce.
• Understanding and supporting new tools integrated with Salesforce Solutions and teaming with these respective teams to better assist Salesforce Users.
• Support Middle East PwC users with new Salesforce Releases per week/month/quarter scheduled by PwC global teams and Salesforce.
• Ability to create/publish supporting content/knowledge articles/Videos for PwC Salesforce users explaining new and existing Salesforce functionality/processes from releases implemented across Salesforce.
• Manage large Data and data migration tasks, working with Data templates etc.
• Work closely with PwC Middle East Marketing users in assisting, scheduling and execution of external and internal Marketing Campaigns for the region using Marketing Cloud solutions such as Email Studio, Content Builder, Audience builder and Journey Builder.
• Assist in creating/maintaining reports and dashboards using Salesforce tools such as List views, Report/dashboard builder and Tableau CRM (Einstein Analytics).
• Assist in analyzing results from executed Campaigns in Marketing Cloud using Marketing Cloud tools such as Analytics Builder in marketing cloud.

Requirements

• The candidate will be a highly motivated and a high performing individual with the ability to be flexible and adaptive on a daily basis
• Education: Bachelor's degree or equivalent.
• Years of experience: 2+ years in a management role focusing on digital/CRM tools – preferably within Salesforce ecosystem.
• Salesforce admin in Sales or Marketing Cloud certifications highly preferred.
• Fluency in spoken and written English and Arabic is essential.
• Previous experience in strategy consulting or management consulting is a plus.

Knowledge And Skills

• Strong problem solving and analytical skills.
• Excellent communication (verbal and written) skills.
• Ability to work on multiple tasks/projects simultaneously with the ability to prioritize workload, work with senior stakeholders and perform under timelines.
• Demonstrate professional and proactive approach. Ability to work effectively both independently and as part of a team.
• Strong Excel, PowerPoint and/or Google Slides skills, as well as more generally, being proficient in Microsoft office and G-Suite.

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Optional Skills

Required Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

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