National Retail Operation Assistant Manager

21 ديسمبر، 2022

0 0 3 دقائق

الوصف الوظيفي

Retail Operations

• Design & development of operational retail efficiencies aligned to and supporting the M&S store transformation

• Develop business cases and/or demand requests as required and work in partnership with AF retail teams to deliver projects (POS , RFID , CAFÉ)

• Utilize existing and new platforms to stay in touch with the needs of our customers and colleagues

• Develop an effective network in other industries to share and learn best practice and identify opportunities to apply the most effective future industry thinking

• Identify, Deliver and Embed cost reduction initiatives in OPEX Cost Areas and the end-to-end operations

• Design and Implement more efficient processes and ways of working in stores

• Constantly explore opportunities to drive customer experience, growth, loyalty and data

• Ability to recognise new opportunities in a retail environment to drive sales

Sales & Reporting

• Uses the business daily, weekly and monthly MI to understand store

• performance in line with the Operations Plan and KPI’s.

• Support business to make discernible differences across the

• operations with accurate and insightful data analysis. – Timely reporting – Data Analysis and process

• Demonstrate knowledge of and experience with software tools to create, edit, and analyze complex reports, graphs, and presentations. Be able to make sound decisions and the ability to take initiative and accountability for the accuracy of information. Collaborate with EIT and others to standardize reporting and automate reports where possible

People & Communications

• Work with HRBP to deliver targeted people solutions to create employee engagement, compliance to HR Policies and local legislation

• Set up succession plans to sustain continuity and development.

• Role model M&S and AL Futtaim Leadership Competencies and Way behaviors

• Build, coach and develop the team across each region ensuring the talent pipeline

• Ensure clear goals and accountabilities are set and communicated to the team

• Support Head of Commercial Operations in communicating and cascading key messages to store team members.

• Monitors stores’ staffing model reflects store activity; makes recommendations to utilize the maximizing resource process to ensure right people, right place, and right time.

• Ensures the retail communication plan is delivered on time through the working week framework

Cost

• Investigates & manages all store reporting to maintain accuracy,

• Drive efficiency and provides advice & solutions where necessary to maintain data integrity.

• Provides evidence to stores to drive actions required to reduce stock and cash losses.

• Monitors the shrinkage action planning process and assists in the identification, protection and improvement of stock loss across the store.

• Provides productivity data, reviews, and makes recommendation to improve Business targets Service

• Delivery of KPI measures of performance and operational excellence through leveraging colleague capability, teamwork, and collaboration

• Working as part of a diverse and experienced store team where you will be confident to challenge peers and work collaboratively creating an inclusive and diverse workplace

• Work with Sake holders to drive a productive and efficient operation in a store which trades and operates legally and safely, protecting Customers, Colleagues, and the M&S brand

• Responds to and deals with internal and external customer queries, concerns and complaints

• Delivers great service for our customers and acts as a role models ‘”Doing the Right Thing’ and living our Values in retail “ Inspiration” “Innovation” “Integrity” and “In Touch

• Prepares and provides all retail MI and delivers on time in line with agreed SLA’s