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Provide technical assistance and support for the most complex field issues such as OS and storage communication issues and other associated add on’s for products
Diagnose technical field issues down to root cause such as storage loss of access and performance problems
Work with the development teams for problem resolution such as performance, and interoperability/functionality
Provide remote and on-site diagnostics as needed (travel required) such as conference calls and email with customers to remotely access systems and onsite assistance for systems that do not have remote access
Build training and educational material for the entire support organization
الوصف الوظيفي
المهارات
Advanced knowledge of Operations Systems (OS) such as Linux, VMware, MS Windows, IBM AIX, Oracle/Sun Solaris, or HP UX
OS administration skills to include provisioning and performance troubleshooting data storage devices.
Fibre Channel and TCP/IP networking concepts including OS troubleshooting tools
Advanced knowledge of OS diagnostics tools and utilities
Advanced knowledge SAN and NAS administration, integration into 3rd party tools
Working knowledge of VMware Site Recovery Manager or OpenStack
Strong communication skills
المهارات
تفاصيل الوظيفة
منطقة الوظيفة
قطر
قطاع الشركة
الاتصالات والشبكات; أمن المعلومات و الشبكات; خدمات تكنولوجيا المعلومات
