تعلن شركة OPTIMIZA عن رغبتها في توظيف Help Desk Team Leader

OPTIMIZA is hiring!We are looking to hire a Technical Support /Help Desk Team Leader with the below responsibilities and capabilities:• Responsible for end user’s IT devices, such as PC’s, Printers, and related equipment.• Maintain user PCs, including upgrades and configuration as needed.• Perform remote troubleshooting through diagnostic techniques and pertinent questions.• High level of knowledge with network support tools, fundamentals, and technology.• Resolved and provided guidance to engineers for escalated technical issues.• Participated in customer meetings for escalated issues to provide faster resolution.• Prepared and delivered technical presentations and demonstrations to customers.• Coached and trained seasonal and full-time support personnel in processing inbound calls from customers while maintaining a high-level of customer satisfaction and exceeding department goals during peak call volumes.• Conducted quarterly performance evaluations, support call evaluations, and interviewed new tech support applicants. Requested qualifications:• Bachelor degree in computer science or any other related field. • 4-5 years of experience as team leader.• Very good Command in English Language.• Very good communication skills.• Excellent Leadership and Team Building Skills. Interested candidates please send your updated CV to email and mention the position in the subject tab.
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