Operational Excellence Executive

18 ديسمبر، 2022

0 1 2 دقائق

الوصف الوظيفي

Operational Excellence Executive | Global Aftersales | Automotive

Overview of the role

We are currently looking for Operational Excellence Executive to monitor the aftersales activities of designated branches to ensure the compliance with Al Futtaim Operation standards and feedback the performance for guidance and improvement. One of the main task is to identify opportunities for Operational Improvements through regular field visits.

What you will do

Support the implementation of operational improvement projects by conducting detailed process studies in measuring and analyzing the effectiveness of program deployments.
Conduct regular trainings/ refresher sessions to improve the understanding of process standards for all branch associates and each role objectives to fulfil process requirements. Support branch management in developing Process Champions.
Act as an internal consultant for sharing and implementing operational excellence best practices across network. Support Operational Excellence Manager to improve the contents on Best Practice Bulletins.
Monitor Process KPIs of assigned branches and support branch managers in doing gap analysis, implementation of corrective actions and assessments to ensure that the gap is closed.
Perform the regular assessment of frontline staff to ensure their adherence on brand guidelines and customer service etiquettes.
Works with Aftersales Managers in assigned branches to find ways to improve the overall profitability of the branches by reducing Operating Cost & Expenses.

المهارات

Required skills to be successful

5 years’ experience with automotive dealership operations
Good understanding of processes, improvement action and best practices
Has experience on Kaizen implementation
Has change management expertise

What equips you for the role

The ideal candidate for this role should have a Degree or Diploma in any discipline preferably in Automotive Engineering or Business Management or equivalent. You will have at 5 years overall experience with Automotive dealerships. Experience on Kaizen or Principal Programs implementation is added advantage. You should have the ability to think ‘Out of Box’ and learn new programs and later implement it. You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.

Knowledge of Automotive Dealer Operations, ERP skills, grasping current condition & countermeasure planning, attention to details, problem solving skills, Microsoft Excel & PowerPoint, Process Mapping Tools are among the job-specific and technical skills required to complete the tasks.