Call Centre Agent
Call Centre Agent
الوصف الوظيفي
UAE National_ Call Centre Agent | Automall | CUSTOMER ENGAGEMENT CTR | Dubai
Overview of the role:
To deal with enquiries by using different channels, phone and emails. Got the Accurate Information right to the customer. Support the branches by increasing the number of OTB’s and Constantly strived to make
the Entire Sales, Purchases and Aftersales experience easy and simple for the Customers..
What you will do:
- Had quick access to the Customer Requirements by phone or email with strong communication skills.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
- Generate business value in the form of Sales and after sales Opportunities
- Improve customer engagement when interacting with the CEC
- Deliver a seamless and efficient interaction for every customer
- Occupancy and productivity of total of 8 working hours
المهارات
Required Skills to be successful:
Behavioural Competencies:
• Ability to deal with customers
• Capability to work under pressure – able to withstand high levels of stress
• Well organized and able to multi task and handle multiple stakeholder requirements
• Persuasive and results oriented
• Demonstrated Fairness,
Honesty and Transparency in every Interaction with our Customers
Job-Specific Competencies:
• MS Office – especially MS Excel
• Excellent negotiation and analytical skills
• Excellent communication and interpersonal skills
• Customer orientated, with decision making and problem-solving abilities
• Proficiency with computers and strong typing skills.
• Ability to speak multiple languages – bilingual (Arabic/ English)
What equips you for the role:
Minimum Qualifications and Knowledge: High School.
MInimum Experence : 1YEAR
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- المحاسبة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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