Digital Sales Group Leader

15 ديسمبر، 2022

0 9 دقيقة واحدة

الوصف الوظيفي

Digital Sales Group Leader | Retail | IKEA

Overview of the role

Overseeing and organizing a team of Digital sales representatives to provide excellent customer service and growing digital company revenue. Supervise and coordinate sales representatives and deliver sales target.

What you will do

Deliver sales targets and goals by implementing sales strategies
Meet with the Digital team to discuss and define the strategy to achieve Digital Sales targets
Track weekly, monthly, and quarterly performance and sales metrics
Address customers’ needs, and identify opportunities to generate sales and customer satisfaction
Assist in setting up targets for individuals and the team
Organize and direct Staff, assessing their work and giving feedback to maximize performance
Plan and schedule availability of resources based on demand
Measure performance and setup training and development plans
Recruit and train new joiners
Keep management informed on issues and problems
Develop and maintain good relations and excellent collaboration with all team members and stakeholders, within and outside IKEA Communication.
Develop and maintain a vast knowledge of the products/services being offered.
Stay on top of all trends, apply the changes on the digital platform as per the Customer needs, and IKEA positioning and communication strategies, and maintain best practices.

المهارات

Required skills to be successful

Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
A strong understanding of the products and services
Patience when handling tough cases
Experience with help desk software and remote support tools

What equips you for the role

Previous sales experience.
Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers. Demonstrated and proven sales results
Proven experience managing teams or similar supervisory positions and excellent organizational and leadership skills. Ability to multitask, prioritize, and manage time efficiently
Customer service skills to listen to the concerns of a customer and be able to address their needs
Experience with help desk software and remote support tools. Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way.