Customer/Sales Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be working as Customer/Sales Support Specialist, will be the part of Motion Business Area for Drive Products division based in Amman, Jordan. In this role you will be managing projects, products execution, own delivery of selected products on time and on budget and will be coordinating with customers being an ambassador for ABB in front of customer
Your responsibilities

• Ensuring complete value chain from sales order booking to receipt of customer payment for motion products orders on time and as per costing, coordinating with customer about order acknowledgement, delivery, forwarder arrangements for on time delivery
• Ensuring payment collection is happening on time, checking order received from customers and compare it with ABB offer before we book it in system, entering sales order in SAP / customer invoicing, issuing purchase orders, and placing the orders on factory via Email, BOL, OMS, CSCOT and POL
• Completing correspondence with factory for orders including checking packing list, delivery details, goods receipt tracking in SAP, arranging dispatch of shipping documents on time to customers, entering time sheet of service engineers in SAP system and basware approval for supplier invoices
• Placing warranty orders as per the details given by service team in SAP & in BOL and following up with factory till dispatch and returning the faulty material back to factory, tracking DHL shipments and allocating the costs to corresponding jobs
• Tracking customs clearance accounts and updating SAS on monthly basis for materials rejected/ returned by customers, handling return order in CSCOT and SAP taking care of stock movement in SAP, supporting month end closing with controller
• Knowing and working with basware System, BOL, POL, OMS, cash flow focus in addition to REV targets, supporting the sales team during emergency situations, cash and revenue direct targets > O2C

Your background

• Bachelor’s degree in Electrical or Mechatronics Engineering
• 2 to 5 years of proven relevant experience in incoterms and logistics, SAP, order creation, order handling, quotation, MS tools, excel and power point
• Fluency in English and Arabic language is mandatory

Benefits

• Retirement plan

More about us
ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives and soft starters. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.
Work model: on site
84771644
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