Telesales Representative

13 ديسمبر، 2022

0 0 دقيقة واحدة

الوصف الوظيفي

Job description

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

Calling customers and updating them about the company's products, services, or new launches
Addressing any customer queries and complaints
Questioning customers to understand their requirements and preferences
Maintaining and updating database with customer information, especially VIP customer
Fulfilling the monthly and yearly sales target
Maintaining a record of day-to-day calls and sales activities
Assisting the Sales department in planning and implementing effective sales strategies
Achieving KPIs and sales achievements
Analyzing and presenting competitor sales activities
Assisting in facilitating future sales
Noting customer requirements or orders and processing the same to the concerned department

المهارات

Requirements

Proven experience as telesales representative or other sales/customer service role.
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of relevant computer programs and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints