Senior Relationship Manager
Senior Relationship Manager
الوصف الوظيفي
Key Accountabilities
Other Accountabilities
Supervision of Subordinates
Organise and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.
Provide on-the-job training and constructive feedback to subordinates to support their overall development.
Budgets and Plans
Contribute to the preparation of the budget and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues and areas of unsatisfactory performance are identified.
Private banking Strategy and Value Proposition
Contribute to the development and enhancement of CBQ Private banking offering and value propositions through the provision of market insights, competitor analysis, and relating HNW customer feedbacks, in order to drive customers acquisition and profitability for the business.
Recommend and propose enhancement of the CBQ Private banking operating model and strategic plans for market penetration and acquisition for new business, in order to achieve departmental and group targets through pro-active sales and service.
Private Banking Sales
Allocate Private banking sales targets among the team, in order to provide business direction for the CBQ Private banking team.
Manage the preparation of proposals for CBQ HNW customers in order to achieve Private banking growth and profitability target.
In close coordination with Private banking investment, lead the effort to update the Private banking team knowledge on current investment climate and market trends, in order to formulate appropriate approach to acquire new business and or leverage existing relationship to increase profitability for the bank.
Private Banking Customer Service
Monitor and continuously review CBQ Private banking service quality by monitoring customer request/query responsiveness and overall team SLAs, in order to provide superior customer experience for the customer.
Private Banking Capability Building
Conduct periodic coaching and capability building program for CBQ Private banking team in order to drive team performance to achieve growth and profitability for the business.
Collect input from team and provide improvement suggestion for new or existing private banking operation, in order to ensure all business opportunities are optimized.
Private Banking Reporting
Direct the creation of periodic and or ad-hoc reports about Private banking team, in order to provide visibility on the team’s achievement against established business target.
Change Management
Lead and direct the management of change through continuous improvement of departmental systems, processes and practices taking into account ‘international leading practice’, changes in international standards and changes in the business environment which demand proactive action plans.
Policies, Systems, Processes & Procedures
Develop and oversee the implementation of functional policies, procedures and controls in order to ensure that all activities are conducted in compliance with risk, audit, and regulatory requirements while delivering a quality, cost-effective service.
Quality, Health, Safety, & Environment
Ensure compliance to all relevant quality, health, safety and environmental management policies, procedures and controls across the department to guarantee employee safety, legislative compliance, delivery of high quality products/service and a responsible environmental attitude.
MIS and ReportsEnsure that all departmental reports are prepared timely and accurately and meet CBQ department requirements, policies and standards.
Key Interactions
Internal
CEO
EGM, Head of Retail & Consumer banking
Chief Credit Officer
EGM & Head of Wholesale Banking
EGM & Chief Risk Officer
EGM, Government Relations
Retail Performance and Analytics unit
Retail Product Marketing unit
PIC of Marketing team
PIC of Finance team
PIC of Operation team
External
VVIP Customer (HNWI)
Strategic alliance partner
الوصف الوظيفي
المهارات
Competencies
Account Management
Communication
Interpersonal Skills
Listening Skills
People Management
Sales Goals
Sales Organization
Sales Skills
Sales Team Support
Teamwork
Territory Management
Education
Degree in Business Administration
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- البنوك
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- المبيعات
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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