International Healthcare Services (Junior Management)

11 ديسمبر، 2022

0 11 دقيقة واحدة

الوصف الوظيفي

To deliver the international healthcare partnership operations and support healthcare partner projects in order to drive company strategy in healthcare partnerships.

Liaise with medical and non-medical staff at providers to ensure quality healthcare service for our members
Conduct Outbound calls to follow up cases with members
Receive Inbound calls from members and resolve their requests
Rework any case that is medically justified, in alignment with the policy, to build trust with our members
Maintain and update a daily database and tracker of all related members and issues raised
Follow up on open cases to ensure optimal members recovery, referrals, and issue resolution
Coordinate with International healthcare services and TPAs to provide medical requirements for members
Engage local and international Inpatient members and manage cases end to end to ensure optimum members recovery and issue resolution
Maintain and update a database for the treating doctors in local and international hospitals for service delivery review in relation to customer experience
Update medical reports, hospital acceptances and rejections of patients once they have completed their medical journey
Communicate with hospitals to obtain details of future medical appointments and remain updated with patient medical journey progress

Connect with members following treatment completion and facilitate any required services locally.
Ensure necessary transportation requirements for members to reach their appointment destination
Maintain record of the member travel requirements for future references
Book any appointments for patients internationally and locally when requested by member
Meet member requirements with regards to location, time and treating physician

Ensure the member has the best possible quality of care and satisfaction with their arrangements
Support the delivery of international healthcare projects by engaging members on relevant healthcare initiatives launched